Alexandria Aders
Ocala,FL
Summary
Dedicated professional with a background in customer relations in hospitality. Proficient in managing schedules and resolving customer complaints in a timely manner while maintaining professionalism. Committed to ensuring order accuracy and enhancing guest experiences in fast-paced environments. Dedicated professional with a strong focus on customer service, order accuracy, and efficient inventory management. Proven ability to train and develop staff while ensuring a collaborative team environment.
Overview
34
34
years of professional experience
Work History
Black Apron Server
First Watch
Gainsville, FL
06.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and communicated with kitchen staff effectively.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in training new servers on company standards and procedures.
- Handled cash transactions and processed payments efficiently at the register.
Supervisor
Stirrups at WEC
Ocala, Florida
11.2023 - 03.2024
- Facilitated staff meetings to communicate updates and address concerns.
- Coordinated schedules to meet production targets and deadlines.
- Monitored team performance and provided constructive feedback.
- Resolved conflicts among team members to foster collaboration.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Lead Bartender
Eau Palm Beach Resort & Spa
Manalapan, Florida
09.2022 - 11.2023
- Supervised daily bar operations and ensured efficient service delivery.
- Managed inventory control and ordered supplies to maintain bar stock levels.
- Developed seasonal cocktail menus that reflected local flavors and trends.
- Trained new bartenders on drink preparation and upselling techniques.
- Wine knowledge and food pairings
- Forbes 5 star customer service
Lead Bartender
Carrabba's Restaurant
Royal Palm Beach, FL
06.2018 - 09.2022
- Accurate inventory, liquor ordering and cost control
- Organization of bar to ensure efficiency and cleanliness
- Oversees daily operations of bar and training of new hires
- Key
- Accurate fulfilling of guest ordering and excellent customer service.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
Manager
Palm Beach Trade Printing and Graphics
West Palm Beach, FL
02.2007 - 06.2018
- Managed scheduling and resource allocation for optimal productivity.
- Inventory and organization of printing supplies/ordering
- Oversaw quality control processes for all printed materials.
- Managed print production schedules to meet project deadlines consistently.
Licensed Massage Therapist/Trainer
The Breakers
Palm Beach, Florida
05.2004 - 04.2007
- Provided therapeutic massage treatments to enhance client relaxation and well-being.
- Training of new treatments and new hires
Lead Licensed Massage Therapist/Supervisor
Marriott Harbor Beach Resort & Spa
Fort Lauderdale, Florida
03.2001 - 04.2004
- Trained in multiple spa techniques (Swedish, Thai, Neuromuscular, Cranio-sacral, Reiki, Sports, Stone, Triggerpoint therapy and multiple wet room
- Inventory and cost control
- Supervised daily operations ensuring smooth workflow and staff coordination.
- Trained new employees on procedures and service standards for efficiency.
- Conducted performance evaluations and provided constructive feedback to team members.
- Coordinated schedules to optimize staffing levels during peak hours efficiently.
Licensed Massage Therapist
Dr. Sasso
Margate, Florida
09.1996 - 03.2001
- Provided therapeutic massages to clients, addressing their specific needs and preferences.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
Server/Bartender
Lone Star
Ocala, Florida
03.1992 - 09.1996
- Delivered exceptional customer service in a fast-paced dining environment.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Associate of Science -
Florida College of Natural Health
Fort Lauderdale, FL08-1995
Skills
- Customer service
- Inventory management
- Training and development
- Effective communication
- Forbes 5 star trained
- Ability to multi-task ,follow through and re-prioritize to meet deadlines
Timeline
Supervisor
Stirrups at WEC
11.2023 - 03.2024
Black Apron Server
First Watch
06.2023 - Current
Lead Bartender
Eau Palm Beach Resort & Spa
09.2022 - 11.2023
Lead Bartender
Carrabba's Restaurant
06.2018 - 09.2022
Manager
Palm Beach Trade Printing and Graphics
02.2007 - 06.2018
Licensed Massage Therapist/Trainer
The Breakers
05.2004 - 04.2007
Lead Licensed Massage Therapist/Supervisor
Marriott Harbor Beach Resort & Spa
03.2001 - 04.2004
Licensed Massage Therapist
Dr. Sasso
09.1996 - 03.2001
Server/Bartender
Lone Star
03.1992 - 09.1996
Associate of Science -
Florida College of Natural Health