Summary
Overview
Work History
Education
Timeline
Generic

Alexandria Amoroso

Raleigh,NC

Summary

Experienced manager with demonstrated performance working within a highly matrixed organization. Strong business development professional, skilled curriculum development, and team building. Detail-oriented, creative, self-motivated, and confident in making independent decisions. A strong communicator capable of influencing others and interfacing effectively at all levels. Developed analytical thought and reasoning through advanced education.

Overview

11
11
years of professional experience

Work History

Senior Project Manager

MYND
01.2023 - Current
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
  • Increased overall project success rates by providing expert guidance to team members and ensuring alignment with organizational goals.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
  • Coached team members for improved performance through constructive feedback, skill development opportunities, and ongoing support.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.

Market Operations Manager

NOMAD
02.2022 - 01.2023
  • Managed field operator teams in the Raleigh-Durham and Charlotte markets, providing strategic coaching, facilitating training, implementing new initiatives, and driving process improvements. Acted as primary point of contact for escalations.
  • Collaborated with key departments including Sales, Pricing, Leasing, and Customer Success to ensure alignment with objectives, delivering outstanding service to both internal and external clients.
  • Monitored market trends and metrics to develop accurate forecasts, provide insightful recommendations, and guide strategic decision-making for the North Carolina markets.
  • Recruited and coordinated with external partners, such as home inspectors, vendors, and property owners, to enhance operational effectiveness and foster strong relationships.
  • Contributed to the launch of new markets, managing special projects aimed at process enhancement and revenue growth.
  • Enhanced customer experience and operational efficiency by identifying, testing, and implementing innovative operating methods and marketing initiatives, with a focus on measurable outcomes.

Account Manager

LEVITATE
04.2020 - 02.2022
  • Responsible for managing 200+ client account portfolios within the legal, real estate, and mortgage industries
  • Coordinated onboarding for customers, scheduling follow-up meetings and training when necessary
  • Monitored customer interaction via the customer success platform to identify any areas that present retention risk
  • Routinely made data-driven decisions in supporting clients and business needs
  • Provided weekly account reporting and metrics to leadership
  • Collaborated with various teams on marketing initiatives and projects to optimize and improve operations.

Home Quality Manager

OPENDOOR
02.2018 - 04.2020
  • Demonstrated an unwavering commitment to customer service while ensuring the quality, standards, and safety of the Raleigh-Durham portfolio
  • Managed field team operations focused on customer service, marketing, safety, and trust
  • Successfully created the first audit platform that ensured homes were renovated and maintained to the highest degree while providing a feedback loop to local market vendors and operations
  • Worked closely with other senior leadership to streamline and maintain operation success
  • Increased and developed market standards and productivity to keep margins low while ensuring the highest level of quality was consistently met
  • Worked directly with pricing management and customer services across multiple business lanes creating efficient processes and communication for internal and external customers
  • Collaborated with valuations team to identify and scope ROI-positive renovation enhancements
  • Attended trade shows, conferences/training to maintain up-to-date knowledge and network with industry contacts.

Team Lead, FNMA Client Accounts

SAFEGUARD PROPERTIES
03.2013 - 02.2018
  • Established and maintained strong relationships with assigned client base
  • Extensive mortgage loan knowledge
  • Research and analyze 45-75 escalated loan-level issues daily
  • Provide leadership and guidance, coach, develop, and hold accountable departmental staff
  • Maintain direct involvement and oversee any disciplinary action taken in the department
  • Continually review staffing and work volume to ensure sufficient staffing needs are met to ensure timely, effective, quality delivery of service
  • Monitored quality control and reviewed metrics weekly for compliance
  • Work closely with internal business partners to address issues affecting overall objectives
  • Provide feedback and action plans to staff for employee career development
  • Make ongoing recommendations for process improvements to management
  • Participate in client staff-to-staff calls to ensure client needs are being met
  • Complete management reports ensuring communication with management
  • Directed a team of 15 account managers overseeing the FNMA (Federal National Mortgage Association) client portfolio, increasing account retention by 25% through strategic analysis and targeted relationship-building initiatives.

Education

Bachelor of Arts - Political Science

The University of Akron
Akron, Ohio

Timeline

Senior Project Manager

MYND
01.2023 - Current

Market Operations Manager

NOMAD
02.2022 - 01.2023

Account Manager

LEVITATE
04.2020 - 02.2022

Home Quality Manager

OPENDOOR
02.2018 - 04.2020

Team Lead, FNMA Client Accounts

SAFEGUARD PROPERTIES
03.2013 - 02.2018

Bachelor of Arts - Political Science

The University of Akron

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Alexandria Amoroso