ALEXANDRIA ANDERSON
Easley,SC
Summary
Adept at navigating complex insurance policies and enhancing team productivity, I significantly improved billing procedures at Prisma Health Upstate. My expertise in medical billing and patient care, coupled with a talent for fostering strong relationships, drives efficient operations and patient satisfaction. Detail-oriented Patient Account Representative with extensive knowledge of billing systems, medical terminology and insurance practices. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Account Specialist
Prisma Health Upstate
04.2023 - Current
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Enhanced team productivity by sharing knowledge, best practices, and providing cross-training opportunities for colleagues in the Patient Accounts Department.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Costumer Serivce Coornadtor
Home Goods
02.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Daycare Teacher
Footprints Learnig Center
01.2018 - 02.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Gathered materials and resources to prepare for lessons and activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
Education
High School Diploma -
Wren High Schoool
Piedmont, SC05.2019
Skills
- HIPAA understanding
- Medicare and Medicaid knowledge
- Patient Care
- Team Collaboration
- Collections experience
- Patient account management
- Insurance Verification
- Payment Processing
- Medical Billing Expertise
- Medical Terminology
- Hospital operations
- Money Handling
- Patient check-in
- Patient Education
- Registration and Admissions
- Relationship Building
- Phone and Email Etiquette
- Flexible Schedule
- Patient Registration
- Training and Teaching
- Paperwork Processing
Timeline
Patient Account Specialist
Prisma Health Upstate
04.2023 - Current
Costumer Serivce Coornadtor
Home Goods
02.2021 - 04.2022
Daycare Teacher
Footprints Learnig Center
01.2018 - 02.2021
High School Diploma -
Wren High Schoool