Alexandria Andrews
North Port,FL
Summary
Dynamic and compassionate Medical Receptionist with proven expertise at Florida Skin Center, adept at managing patient records and enhancing customer experiences. Skilled in medical scheduling and communication, I excel in problem-solving and building relationships, ensuring seamless operations while supporting patients with empathy and professionalism.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Florida Skin Center
06.2020 - 08.2020
- Manage patient intake and discharge documentation, oversee insurance verification, and communicate with billing department regarding insurance verification.
- General knowledge of inventory control.
- Build and maintain positive relationships with supervisors, MA's, and Dr.'s
- Forward incoming email and mail correspondence to the correct practitioner.
- Use EMR software to manage patient records and files.
- Communicate with empathy and compassion while interfacing with patients suffering from debilitating and life-threatening health conditions as well as esthetic clients following surgical procedures to help promote skin care lines in office.
Salon Front Desk Receptionist.
Yellow Strawberry Global Hair & Makeup Salon.
08.2017 - 02.2020
- Welcomed salon customers and answered inquiries in a professional and friendly manner.
- Scheduled and confirmed appointments, handled customer payments, and made followup calls.
- Managed customer database and updated client information.
- Processed transactions and handled cash and credit card payments.
- Assisted with inventory control and stocking of salon supplies and retail items.
- Maintained a clean, organized, and safe working environment.
- Communicated effectively with clients, management, and staff.
- Assisted in resolving customer service issues in a timely manner.
Sales Associate/Skin Care Consultant.
The Body Shop.
02.2015 - 03.2016
- Responsible for providing exceptional customer service and product knowledge to clients
- Developed and implemented promotional activities and strategies to increase sales
- Conducted product demonstrations and educational sessions to increase customer knowledge
- Built strong relationships with customers and provided personalized recommendations
- Maintained accurate records of customer purchases and other sales activities
- Handled cash register transactions and generated sales receipts
- Assisted with inventory control, order placement and product merchandising
- Participated in team meetings to discuss customer trends and sales strategies
Education
Licensed Esthetician -
Manatee Technical College
Manatee County, FL09-2023
General Education Development -
Suncoast Technical College
Sarasota, FL03-2022
Skills
- Problem solving
- Upselling
- Computer operation
- Medical scheduling
- Medical receptionist
- Microsoft Word
- Google DOCS
- Typing
- Communication skills
- Retail sales
- OSHA
- AIDS/HIV certified
- Phone etiquette
Timeline
Medical Receptionist
Florida Skin Center
06.2020 - 08.2020
Salon Front Desk Receptionist.
Yellow Strawberry Global Hair & Makeup Salon.
08.2017 - 02.2020
Sales Associate/Skin Care Consultant.
The Body Shop.
02.2015 - 03.2016
Licensed Esthetician -
Manatee Technical College
General Education Development -
Suncoast Technical College
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