Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Alexandria Anthony

Customer Service Representative
Waynesboro,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Augusta, Georgia
12.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Handled over 80 to100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Customer Service Representative

Sitel
Augusta, GA
04.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated over 1,000 customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Machine Operator Technician

Kelloggs Snacks,Keebler
Augusta, GA
09.2016 - 12.2019
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, over 200 parts and adjusted machine settings or controls in preparation for production operations.
  • Maintained equipment performance by lubricating and cleaning components.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Assembly Production Operator

Evercare
Waynesboro
01.2010 - 08.2011
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings.
  • Obtained appropriate tooling and fixtures for each assembly job.
  • Disassembled, reassembled and corrected changeover.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Identified machinery malfunctions by performing troubleshooting tasks.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Recognized and reported over 600 to 1000 defective material and equipment to shift supervisor.

Education

Diploma - Business Administration

Augusta Technical College
Augusta, GA
12.2011

High School Diploma -

Burke County High School
Waynesboro, GA
05.2009

Skills

  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Time Management
  • Strong Analytical and Problem-Solving Skills
  • Credit Card Payment Processing
  • Active Listening
  • Microsoft Office

Timeline

Customer Service Representative

Teleperformance USA
12.2021 - 03.2022

Customer Service Representative

Sitel
04.2020 - 11.2021

Machine Operator Technician

Kelloggs Snacks,Keebler
09.2016 - 12.2019

Assembly Production Operator

Evercare
01.2010 - 08.2011

Diploma - Business Administration

Augusta Technical College

High School Diploma -

Burke County High School

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Alexandria AnthonyCustomer Service Representative