Alexandria Benitez
Charlotte,NC
Summary
Dedicated customer service professional with 5 plus years of experience in diverse environments seeking an opportunity in a team-oriented company. Adept at handling a wide range of contact methods while providing first class customer service with every interaction.
Overview
6
6
years of professional experience
Work History
REMOTE BUSINESS DEVELOPMENT REPRESENTATIVE
Hendrick Automotive Group
05.2023 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Strong customer service skills
- Handled problem solving situations
- Inbound and outbound calls
- Scheduling appointments
- Working with multiple locations/ Departments
- Taking on high volume of calls
- Management of account and credit card payments
- Maintained company standards
- Maintained timekeeping system
Associate Teacher
Bright Horizons Childcare
01.2022 - 02.2023
- Built and maintained productive relationships between students, teachers and parents.
- Helped lead teacher set up and manage classroom and outdoor activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Maintained consistent classroom schedule with wide range of experiences.
- Communicate effectively and responsibly
- Ensure all policies and procedures are being adhered to and supervised.
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Faneuil
09.2020 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Researched, identified and obtained data/information needed to help process claims or resolve claims for issues with billing and account servicing.
- Verified pricing, authorizations and account related issues
- Met performance goals established in areas of efficiency, call quality, customer satisfaction and call resolution
REMOTE CUSTOMER SERVICE SPECIALIST
Amazon
07.2017 - 07.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Ability to handle high volume calls
- Operated a switch board
Education
Massage Therapy -
The Elaine Sterling Institute
Atlanta, GA02.2023
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
William Amos Hough High School
Cornelius, NC06.2016
Skills
- Detailed Oriented
- Time management
- Accounting
- Excellent verbal & written communication skills
- Information Technology
- Strong people skills/ Customer service
- Multitasking
- Fast paced
- Problem solving skills
- Team oriented
- Group and individual instruction
- Classroom Management
- Intermediate knowledge of Microsoft office products
- Office and clerical skills
- Math ability
- Open availability
REFERENCES
References are available upon request
Timeline
REMOTE BUSINESS DEVELOPMENT REPRESENTATIVE
Hendrick Automotive Group
05.2023 - Current
Associate Teacher
Bright Horizons Childcare
01.2022 - 02.2023
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Faneuil
09.2020 - 01.2022
REMOTE CUSTOMER SERVICE SPECIALIST
Amazon
07.2017 - 07.2020
Massage Therapy -
The Elaine Sterling Institute
Central Piedmont Community College
High School Diploma -
William Amos Hough High School