Hi, I’m
Alexandria Berg
Sierra Vista,AZ
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
5
years of professional experience
1
Certification
Work History
National Bank of Arizona
Customer Service Associate
11.2022 - Current
Job overview
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Interacted with customers, promoting excellent service and experiences to generate repeat business
- Enhanced customer satisfaction with fast, knowledgeable service
- Answered phones and resolved customer issues and complaints
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
The Tax Authority
Data Entry Associate
08.2022 - 11.2022
Job overview
- Maintained accuracy while entering high-volume data into designated fields
- Identified and corrected data entry errors using established quality control methods
- Safeguarded data accessibility through effective file management and organization
- Protected confidential information with strict adherence to internal policies and data security regulations
- Updated and maintained databases, data analysis, tracking and improving data management
- Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data.
The Tax Authority
Front Desk Receptionist
01.2021 - 07.2022
Job overview
- Build rapport with clients in order to provide exceptional customer service by managing concerns and account related questions, without being afraid to defer to the tax preparer when necessary
- Update website such as keeping information up to date, changing images, uploading new forms as needed, setting up online payment
- Maintain the team's calendar and schedule appointments to meet the needs of both coworkers and clients
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Collected payments for services and updated accounts to reflect new balances
- Supported professional appearance of office areas by keeping front desk clean and orderly
- Remained calm, resourceful and proactive while resolving complex issues
- Delivered reliable customer service to guests upon arrival
- Greeted, assisted and directed visitors with professional attitude
- Protected confidential guest and business information
- Scheduled and directed office staff in daily work assignments to maximize productivity
- Organized master calendar, scheduling appointments, meetings and events for staff
- Helped guests with individual needs, offering information and assistance with issues
- Coordinated catering, maintenance and cleaning services for office
- Maintained well-organized physical and digital records
- Scheduled and managed meeting spaces for staff
- Collected and processed supply and equipment orders
- Kept lobby organized, neat and stocked with reading material
- Reviewed applications, determined eligibility and notified individuals of approval or rejection for programs
- Managed mail, packages and courier deliveries in and out of office.
Tiffany Cox Design
Project Manager
05.2020 - 03.2021
Job overview
- Controlled project milestones and deliverables at all stages, from planning and development through quality control and final review
- Coordinated project teams, outsourcing work where required
- Led strategic decision-making in situations with limited information and tight time constraints
- Managed project documentation and deliverables by version
- Assisted in planning and implementation of projects
- Tracked execution of key milestones, communicating potential issues and roadblocks.
National Vision Inc.
Associate
07.2020 - 12.2020
Job overview
- Provided service to customers, using my knowledge base to answer any questions and listening to their needs to find them the perfect glasses
- Assisted the team to surpass the company's goal to collect customer's email addresses
- Quickly provided support to coworkers to achieve full team integration in a timely manner
- Managed client questions and concerns over the phone and in person
- Worked as part of a team, to ensure full staffing of the store, covering shifts and handling tasks as needed to stay on track of team goals
- Consistently met KPI's and exceeded them.
Self Employed
Graphic Designer
02.2019 - 12.2020
Job overview
- Design logos and landing pages for various clients
- Conceptualize new designs for marketing material and ads
- Demonstrate and create content for Social Media.
Education
Arizona State University
Bachelor of Science in Visual Communication Design
University Overview
- Minor: Political Science
- New American University Scholar - Dean's Award for four years
- Graduated Cum Laude
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Account Management
- Appointment Scheduling
- Data Entry
- MS Office
- Microsoft Office
- Work Prioritization
- Inbound Call Management
- Administrative and Office Support
- Data Management
Certification
- Introduction to Augmented Reality and ARCore - Coursera, N46C6GDZCR49
- VERIFIED CERTIFICATE of ACHIEVEMENT UX501x: Introduction to User Experience a course of study offered by MichiganX, an online learning initiative of the University of Michigan through edX - edX, d27001c2cff94b138ce7ffa29d3bda06
- Project Management Certification Completion - Udemy, UC-d1a6515b-838e-4a21-9f00-049089c89bb3
Timeline
Customer Service Associate
National Bank of Arizona
11.2022 - Current
Data Entry Associate
The Tax Authority
08.2022 - 11.2022
Front Desk Receptionist
The Tax Authority
01.2021 - 07.2022
Associate
National Vision Inc.
07.2020 - 12.2020
Project Manager
Tiffany Cox Design
05.2020 - 03.2021
Graphic Designer
Self Employed
02.2019 - 12.2020
Arizona State University
Bachelor of Science in Visual Communication Design