Alexandria Berry-Wilson

• Tasks completed with assistance from Manager of Subject Recruitment or Lead Subject Recruiter.
• Utilizes tools, processes, and training that enable Spaulding Clinical to develop effective strategies and tactics for subject recruitment and retention.
• Handles study related in-bound and out-bound telephone calls with potential study subjects and responds to inquiries relating to advertising, referrals and research studies.
• Utilizes study specific screening scripts to actively recruit and screen potential study participants in accordance with each protocol.
• Reads protocols, consent forms and volunteer information sheets for a thorough understanding of the study drug and procedures.
• Keeps abreast of SOPs, related FDA, Good Clinical Practice (GCP) and ICH guidelines, state and national laws and ethical standards.
• Ensure that the Manager of Subject Recruitment is updated and aware of any issues that arise in the Recruitment Department.
• Work professionally with colleagues to achieve departmental goals as delegated.
• Able to demonstrate effective professionalism, and problem-solving skills..
• Other functions as directed and delegated.

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
• Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
• Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
• Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
• Other duties as requested by the management team.

• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Checked identification of guests to verify age requirements for alcohol purchase.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Greeted customers, answered questions and recommended specials to increase profits.
• Cleaned tables and chairs to prepare dining area for next customers.
• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Greeted visitors to provide information and direct to appropriate personnel.
• Completed basic bookkeeping and document filing.

• Modified, opened and closed customer accounts.
• Completed daily cash balancing and operated ATMs.
• Verified amounts and integrity of every check or funds transfer.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Completed thorough and accurate documentation for money movements, deposits or withdrawals.
• Researched account information regarding loans and deposits.
• Helped customers understand and use mobile applications and online banking.
• Assisted customers by answering banking questions and recommending solutions.

• Maintained order and cleanliness of work areas to conform with health codes.
• Prepared garnishes to complement dishes on menu.
• Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
• Transported trash to dumpster, properly disposing of expired food items.

• Development of consumer relations and accounts
• Cold calling for sales opportunities
• Ability to relay information
• Recommending changes in products and services to existing customers
• Maintaining professional and technological knowledge of cutting edge technology
• Documented conversations with customers to track requests, problems and solutions.
• Assessed customer account information to determine current issues and potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Assist with trained or mentoring new employees on procedures and policies to maximize team performance.

A few things i am responsible for:

• Creative thinking.
• Communication.
• Social media.
• Content management system
• Mobile advertising

• Applied my problem-solving skills to deescalate customer concerns.
• Engaged with consumers to reinforce the unique products and values to generate sales.
• Provide exceptional service by promoting our campaigns and saving plans to customers in a call center.
• Alleviating customer concerns while to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs
• Ability to effectively trouble-shoot technical problems.
• Ability to work independently
• Ability to show judgment and initiative
• Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) cellular service(Mobile)
• Cultivated and strengthened customer relationships to drive revenue growth.

• Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
• Assisting customers with returns, refunds, and purchases.
• Informing customers about promotions and sales or instant savings.
• Multitasking between between departments.
• Encouraging customers to apply for a membership and promotions.
• Achieve daily sales quota.
• Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
• Set up and activated customer accounts.