Alexandria Bettis
Jacksonville,FL
Summary
Eager and motivated young mother who is hungry for a job opportunity not just for the financial benefits but actually becoming apart of a team and going above and beyond to be the best asset possible to the team. Quick learner and very adaptable.
Overview
3
3
years of professional experience
Work History
Inbound Call Center Representative
Smart Contact
Daytona Beach, FL
01.2022 - 06.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Resolved complaints to satisfy customers and encourage future transactions.
- Trained and coached new call center team members on computer systems and customer service strategies.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Effective liaison between customers and internal departments.
Home Health Aide
Jasmine Carter
Daytona Beach, FL
03.2021 - 06.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Administered prescribed medications under direction of physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Constructed cognitively stimulating activities.
Delivery Driver
G3 Enterprises
Daytona Beach, FL
09.2020 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed rush deliveries on tight timetables to satisfy customer needs
Tier 1 Customer Service Representative
Medicareinsurance.com
Daytona Beach, FL
01.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers and clients.
Chat Specialist
Gubagoo
Daytona Beach, FL
09.2019 - 11.2019
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
TTEC
Daytona Beach, FL
05.2018 - 03.2019
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Addressed customer service inquiries quickly and accurately
Shift Manager/Delivery Driver
Jimmy John's
South Daytona, FL
10.2017 - 05.2018
- Ran daily reports to assess performance and make proactive adjustments
- Increased overall team efficiency and productivity
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
- Helped employees operate productively and stay on task to meet business and customer needs
- Cross-trained in every store role to maximize operational knowledge
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Managed and mentored 4 staff members
- Trained and supervised staff members
- Documented receipts, employee hours and inventory movements
- Mentored and supported new employees to maximize team performance
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Communicated store policy violations to upper management to prevent shrinkage and misconduct
- Notified branch management of any vehicle safety concerns and issues
- Verified sales orders before loading and unloading merchandise
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements
- Delivered rush merchandise on tight schedules to meet customer targets
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills
Cafeteria Assistant
Hilton
Daytona Beach, FL
07.2016 - 09.2016
- Upheld correct procedures for preparing foods and storing leftovers
- Utilized safe and efficient methods for operating equipment
- Maintained tools, equipment, and surfaces in clean, neat and working order
- Prepared food according to recipe instructions to manage regular school meals
- Organized and prepared ingredients for batch cooking
- Monitored use of condiments, utensils, and beverages and restocked as needed
- Offered product samples, answered questions and suggested products
- Verified adequate levels of supplies such as linens and trays and restocked low items
- Proactively assessed customer needs and provided beverage refills, condiments and other services
- Monitored customer movements and quickly cleared empty tables for future customers
- Removed trash, spills and trays to keep areas clean and professionally organized
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Greeted guests with friendliness and professionalism
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency
- Restocked condiments and drink station supplies to maintain customer satisfaction
Education
High School Diploma -
Mainland High School
Daytona Beach, FL05.2015
Some College (No Degree) - Hospitality Management
Bethune - Cookman University
Daytona Beach, FLSome College (No Degree) - Hospitality Management
Daytona State College
Daytona Beach, FLSkills
- Attention to detail
- Compliance
- High-energy attitude
- Courteous with Strong Service Mindset
- Technologically savvy
- Call center experience
- Team development
- Issue and conflict resolution
- Time management
- Dependable and reliable
- Cheerful and energetic
- Effective team player
- Strong communication skills
Timeline
Inbound Call Center Representative
Smart Contact
01.2022 - 06.2022
Home Health Aide
Jasmine Carter
03.2021 - 06.2021
Delivery Driver
G3 Enterprises
09.2020 - 01.2021
Tier 1 Customer Service Representative
Medicareinsurance.com
01.2020 - 08.2020
Chat Specialist
Gubagoo
09.2019 - 11.2019
Customer Service Representative
TTEC
05.2018 - 03.2019
Shift Manager/Delivery Driver
Jimmy John's
10.2017 - 05.2018
Cafeteria Assistant
Hilton
07.2016 - 09.2016
High School Diploma -
Mainland High School
Some College (No Degree) - Hospitality Management
Bethune - Cookman University
Some College (No Degree) - Hospitality Management
Daytona State College
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