Alexandria Blackburn
Denton,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
15
15
years of professional experience
Work History
Sales Associate
Zenith Dry Cleaners
Denton, TX
11.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and loyalty through personalized interactions.
- Managed cash register operations, accurately processing transactions and balancing daily sales reports.
- Maintained cleanliness and organization of work area, contributing to a welcoming environment for customers.
- Assisted in training new staff on operational procedures and customer service best practices.
Moving Consultant
FireHouse Movers
Lewisville, TX
02.2024 - 08.2024
- Assessed client needs to develop customized moving plans and strategies.
- Coordinated logistics for residential and commercial relocations, ensuring timely execution.
- Provided in-depth consultations on packing techniques, materials, and moving options.
- Trained team members on best practices for customer service and operational efficiency.
- Established strong relationships with clients through effective communication and follow-up processes.
Billing Specialist
Blue Science Pools
Flower Mound, TX
03.2023 - 01.2024
- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Coordinated with clients to resolve billing inquiries and discrepancies efficiently.
- Implemented automated billing systems, improving processing time and reducing errors.
- Trained new staff on billing procedures and software tools, enhancing team performance.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
Service Coordinator
Robertson Pools INC, Coppell
Coppell
01.2019 - 03.2023
- First on phones
- Create and Schedule service appointments for our techs
- Make and manage spreadsheets for cleaning routes and surveys
- Order warranty parts and schedule as they come in.
- Inventory warranty parts
- Manage invoices from suppliers
- Coordinate meetings for techs and cleaners
- Schedule New Pool Orientations for new pool owners
- Work with Remodel Department to schedule work orders they need scheduled for our technicians to perform work
- Reply to work personal emails along with Service Department emails.
- Vendor invoice processing with the correct department codes.
- Work Wave software is known and can operate well.
- Scan, copy & email documents as needed.
- Coordinated service schedules to optimize team efficiency and enhance customer satisfaction.
- Managed customer inquiries and resolved issues, ensuring timely follow-up and resolution.
- Developed and maintained strong relationships with clients to foster loyalty and repeat business.
- Streamlined communication between service teams, improving information flow and operational effectiveness.
- Implemented process improvements that reduced response times for customer requests significantly.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Server/Bartender
Sweetwater Grill, Denton
Denton
10.2018 - 12.2018
- Greet guests as they walk in the restaurant
- Interact with guests once they sit down at the table
- Grab drinks and food orders
- Make sure they enjoyed their food and their experience
- Made signature cocktails
Server
Texas Roadhouse, Flower Mound
Flower Mound
08.2016 - 10.2018
- Greet guests as they walk in the restaurant
- Interact with guests once they sit down at the table
- Grab drinks and food orders
- Make sure they enjoyed their food and their experience
Nanny
Sarah Tolbert, Frisco
Frisco
10.2016 - 09.2018
- Get the girls up and ready for the day
- Help brush their hair and teeth
- Make breakfast for them
- Play with them during the summer
- Clean up the house- do dishes, laundry, clean the girls room
- Help with homework once they get home from school
Server
Snuffers, Rockwall/ Highland Village
Rockwall/ Highland Village
08.2014 - 07.2016
- Greet guests as they walk in the door with a great smile
- Take them to a table and greet them and grab their drink order
- Food orders
- Make sure that their time was enjoyable
Server/ Retail Store
Cracker Barrel, Lewisville/ Greenville
Lewisville/ Greenville
09.2012 - 08.2014
- Served food and drinks to the guests.
- Make sure that their time at Cracker Barrel was a great experience
- Walked around the store helping anyone with questions on any of the items
- Make final sales on many products
Dog Groomer
The Grooming Place, Flower Mound
Flower Mound
08.2011 - 08.2012
- Washed the dogs and dried the dogs
- Brush them and put them back in their kennels
- Did cleaning after all of the dogs were gone
Education
Business Management -
Texas A&M Commerce
Commerce08-2016
Bachelors of Science - Nursing
Dallas County Community College District
Online07-2019
Skills
- Very easy talker, can talk to anyone without a stutter
- Works well with others but works well individually as well
- Takes very detailed notes on everything
- Always follows up with a task that is unfinished
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
- Client service
- Customer needs assessment
- Complex Problem-solving
Timeline
Sales Associate
Zenith Dry Cleaners
11.2024 - Current
Moving Consultant
FireHouse Movers
02.2024 - 08.2024
Billing Specialist
Blue Science Pools
03.2023 - 01.2024
Service Coordinator
Robertson Pools INC, Coppell
01.2019 - 03.2023
Server/Bartender
Sweetwater Grill, Denton
10.2018 - 12.2018
Nanny
Sarah Tolbert, Frisco
10.2016 - 09.2018
Server
Texas Roadhouse, Flower Mound
08.2016 - 10.2018
Server
Snuffers, Rockwall/ Highland Village
08.2014 - 07.2016
Server/ Retail Store
Cracker Barrel, Lewisville/ Greenville
09.2012 - 08.2014
Dog Groomer
The Grooming Place, Flower Mound
08.2011 - 08.2012
Bachelors of Science - Nursing
Dallas County Community College District
Business Management -
Texas A&M Commerce