Alexandria Bober
Deerfield Beach,FL
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Deerfield Beach, FL
10.2024 - Current
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Utilized POS system to receive and process customer payments.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Server
Maggie Mcfly
Boca Raton, FL
12.2019 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Trumbull Kitchen
Hartford, CT
12.2021 - 10.2022
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stayed informed about daily specials, new menu items, promotions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Operated POS terminals to input orders, split bills and calculate totals.
FOH Team Member
Friendlys Ice Cream
Manchester, CT
07.2017 - 12.2019
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Assigned patrons to suitable tables according to server rotation.
- Managed dining room layout to maximize efficiency of staff members.
Education
High School Diploma -
E.O. Smith High School
Storrs, CT06-2019
Some College (No Degree) - Biology
Manchester Community College
Manchester, CTSkills
- Coffee preparation
- Customer service
- Point of sale operation
- Menu knowledge
- Communication skills
- Time management
- Basic math
- Multitasking Abilities
Languages
English
Native/ Bilingual
Spanish
Professional
French
Limited
Timeline
Barista
Starbucks
10.2024 - Current
Server
Trumbull Kitchen
12.2021 - 10.2022
Server
Maggie Mcfly
12.2019 - Current
FOH Team Member
Friendlys Ice Cream
07.2017 - 12.2019
High School Diploma -
E.O. Smith High School
Some College (No Degree) - Biology
Manchester Community College
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