ALEXANDRIA BOLEN
Pittsburgh,PA
Summary
Customer success–focused operations leader with 12+ years of managing client relationships, streamlining processes, and leading cross-functional teams across the U.S., Africa, and global hospitality sectors. Skilled in strategic communication, troubleshooting, onboarding support, training, and building trust with clients in fast-paced, high-pressure environments. Multilingual, adaptable, and passionate about improving customer experience, and delivering measurable outcomes. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Bar Manager/Event Lead
The Academy
San Francisco, CA
12.2023 - 08.2025
- Manage bar operations at an upscale social club, overseeing staff scheduling, training, and service.
- Partner with event managers to coordinate beverage programs for private and corporate functions.
- Curate craft cocktail menus and supplier partnerships to elevate guest experiences.
- Monitor budgets, inventory, and ordering to ensure cost efficiency and profitability.
General Manager of Operations
Mamacitas
Cape Town, South Africa
07.2021 - 11.2023
- Directed daily operations of a busy restaurant and bar, overseeing budgets and staff management.
- Coordinated private events and entertainment programming, including vendor partnerships and performances.
- Recruited, trained, and managed a diverse staff, ensuring high standards of service and compliance.
- Implemented promotional campaigns and partnerships to drive customer engagement and revenue growth.
General Manager of Operations
Gracias Madre
San Francisco, CA
12.2013 - 06.2021
- Oversaw daily operations of a high-volume restaurant, managing budgets to maximize profitability.
- Recruited, trained, and supervised 40+ staff, fostering a culture of customer service excellence.
- Implemented strategic initiatives that increased sales and enhanced guest experiences.
- Coordinated private dining events and programs, including vendor negotiations and logistics management.
Team Lead
Women's Community Clinic
San Francisco, CA
01.2018 - 08.2019
- Supervised administrative team in scheduling, intake, and patient services.
- Streamlined records management and scheduling systems, improving office efficiency.
Art Gallery Manager
F8 Night Club
San Francisco, CA
01.2012 - 02.2018
- Managed gallery operations, budgeting, inventory, pricing, and promotions.
- Organized gallery openings and events to spotlight local artists.
- Developed marketing campaigns, increasing event attendance and sales.
Education
Associate of Science - Liberal Arts And Sciences
Academy of Art University
San Francisco, CA05-2008
Skills
- Event planning and logistics
- Vendor and client relations
- Budget management
- Staff recruitment and training
- Contract negotiation and sponsorship
- Strategic execution
- Social media marketing
- Community engagement
Affiliations
- Natural Disaster Relief Volunteer – Supported home-rebuilding and community recovery efforts.
- Dodger Stadium COVID-19 Vaccination & Testing Volunteer – Conducted on-site COVID testing and assisted with patient flow during mass-response operations.
- Independent Anthropology & Theology Research – Studied cultural commonalities and global belief systems.
- Global Cultural Experience – Developed strong cross-cultural communication skills; conversational Spanish, basic Mandarin, and basic Hebrew.
Languages
Conversational Spanish, basic Mandarin, and basic Hebrew.
Timeline
Bar Manager/Event Lead
The Academy
12.2023 - 08.2025
General Manager of Operations
Mamacitas
07.2021 - 11.2023
Team Lead
Women's Community Clinic
01.2018 - 08.2019
General Manager of Operations
Gracias Madre
12.2013 - 06.2021
Art Gallery Manager
F8 Night Club
01.2012 - 02.2018
Associate of Science - Liberal Arts And Sciences
Academy of Art University