Alexandria Boyd
Summary
Results-driven Agile Business Analyst and Project Manager with extensive experience in identifying operational inefficiencies, implementing Agile methodologies, and driving process improvement. Proven ability to enhance workflow efficiency by 30%, reduce project timelines by 20%, and foster collaboration across cross-functional teams. Skilled in project lifecycle management, compliance auditing, and software development with a focus on delivering innovative solutions that meet customer needs and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Compliance and Reporting Lead Specialist
City of Charlotte
09.2023 - 08.2024
- Conducted audits of business inclusion contracts, ensuring 100% compliance with local, state, and federal regulations.
- Developed and implemented compliance policies, improving adherence rates by 25%.
- Strengthened compliance with company policies by conducting investigations, writing SOPs, and Managing over 10 offices for auditing expenses.
- Optimized existing procedures across departments to ensure organizational compliance with all federal, state, local and international rules governing business activities.
- Trained government staff and vendors on compliance requirements, reducing non-compliance incidents by 15%.
- Reviewed and analyzed vendor agreements, identifying potential risks and recommending actionable solutions.
- Streamlined audit processes, decreasing review time by 20% and enhancing efficiency.
- Optimized existing procedures across departments to ensure organization compliance with all federal, state, local and international rules governing business activities.
IT Program Manager (Contract)
Bank of America
11.2022 - 05.2023
- Managed IT projects with budgets exceeding $500K, delivering solutions within 10% of budget constraints.
- Coordinated with stakeholders to define project objectives, achieving a 95% stakeholder satisfaction rate.
- Oversaw SDLC phases from requirements gathering to deployment, ensuring maximum functionality and user satisfaction.
- Enhanced resource allocation efficiency by developing strategic project plans and timelines.
- Optimized IT program efficiency by implementing Agile methodologies and streamlining project management processes.
- Providing strategic leadership and direction for a portfolio of programs and projects, ensuring alignment with the organization's goals and objectives.
- Overseeing the planning, execution, and successful completion of multiple projects within the program, ensuring they meet quality, time, and budgetary requirements.
- Tracking and reporting on program and project performance using key performance indicators (KPIs) and metrics, adjusting as needed to ensure successful outcomes.
Senior Project Manager (Contract)
Fidelity Investments
11.2021 - 07.2022
- Resolved application issues during implementation phases, reducing downtime by 20%.
- Tested mobile applications, ensuring 99% compatibility across iOS platforms.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Managed multiple projects simultaneously, achieving all deliverables on schedule and maintaining quality standards.
- Prepared comprehensive project reports, identifying risks and ensuring successful mitigation strategies.
- Manages multi-site projects in international setting with several disciplines, technical and non-technical. Responsible for synergy between the sub-projects.
- Responsible for End-to-End managing of projects to develop medical products delivering new innovative clinical solutions. From initial concept start until delivery, introduction in the Market, stabilization and transfer.
- Applying project management expertise to coordinate project team activities, ensure timely completion of process deliverables and meet project deadlines and objectives.
- Responsible for gaining agreements on and achieving project objectives, balancing aggressive goals on schedule, investment, quality, product cost, scope and performance requirements.
Business System Consultant IV
Wells Fargo Bank, NA
06.2019 - 07.2021
- Configured third-party software, ensuring 100% functionality and seamless integration with internal systems.
- Designed and implemented project plans for new systems, increasing operational efficiency by 25%.
- Conducted risk assessments to identify potential challenges, proactively developing contingency plans minimizing disruptions.
- Identified process gaps and implemented improvements, reducing operational bottlenecks by 20%.
- Provided cross-functional project support to three customer service operational groups in order to achieve maximum efficiency.
- Developing and integrating standardized tools and templates to streamline cross-functional project management and create visibility to critical project information.
- Acting as the liaison between the business users, customer, subject matter experts, project managers, and the technical team members.
- Elicited user and system requirement, created test cases and performed UAT for ongoing enhancements.
- Partnered with business users to gather all requirements to formulate business specifications and translated those into business functionality.
Senior Release Implementation Manager
Charter Communications
09.2014 - 06.2019
- Conducted weekly project briefings, achieving 100% alignment across departments on milestones and updates.
- Streamlined software release processes, reducing deployment time by 30% through Agile methodologies.
- Documented quality assurance measures, improving defect resolution rates by 15%.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions.
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Revised release process to increase efficiency by 30% and decrease errors by 45%.
- Prepared and distributed release notes for each software update, ensuring that all stakeholders were aware of changes made.
- Effectively managed software releases for a team of 12 developers, QA analysts and release engineers.
- Utilized Jira and Confluence to track release progress and issues, ensuring that all stakeholders were kept up-to-date on the latest status.
Education
Bachelor of Arts - Information Technology
Capella University
12-2025
Skills
- Agile Methodologies (Scrum Framework, Kanban, Waterfall)
- Compliance Auditing & IT Governance
- Risk Management & Root-Cause Analysis
- Software Development Lifecycle (SDLC)
- Data Analysis, SQL, ITIL Framework
- Jira, Tableau, Microsoft Project, Excel, Confluence, SharePoint, Power BI,
- Project Management
- Stakeholder Communication & Requirements
- Project Management Integration
- Business Process Mapping
- Release Planning
- Release Management
- Lean/Six Sigma
Accomplishments
- Project Lifecycle Management: Successfully managed end-to-end project lifecycles for over 15 enterprise-level IT initiatives, delivering 95% of projects on time and within budget, resulting in a 20% increase in overall operational efficiency.
- Stakeholder Collaboration: Facilitated cross-functional collaboration between business units, IT teams, and external vendors, leading to a 30% improvement in stakeholder satisfaction scores and accelerating project approval timelines by 25%.
- Process Optimization: Spearheaded process improvement initiatives that streamlined workflows, reducing project delivery time by 40% and cutting operational costs by $500K annually.
- Risk and Compliance Management: Identified and mitigated project risks through proactive analysis and contingency planning, reducing project-related compliance issues by 50% and maintaining 100% adherence to regulatory standards.
- Data-Driven Decision Making: Leveraged advanced data analysis techniques to drive informed decision-making, leading to a 35% improvement in resource allocation efficiency and enhancing overall project ROI by 15%.
- Agile and Waterfall Methodologies: Successfully led over 10 Agile and Waterfall projects, achieving a 98% sprint goal completion rate in Agile environments and reducing Waterfall project cycle times by 25% through enhanced planning and execution.
Certification
- Certified Scrum Master (CSM)
- Six Sigma Green Belt, Yellow Belt, and White Belt
- Google Cloud Cybersercurity
Timeline
Compliance and Reporting Lead Specialist
City of Charlotte
09.2023 - 08.2024
IT Program Manager (Contract)
Bank of America
11.2022 - 05.2023
Senior Project Manager (Contract)
Fidelity Investments
11.2021 - 07.2022
Business System Consultant IV
Wells Fargo Bank, NA
06.2019 - 07.2021
Senior Release Implementation Manager
Charter Communications
09.2014 - 06.2019
- Certified Scrum Master (CSM)
- Six Sigma Green Belt, Yellow Belt, and White Belt
- Google Cloud Cybersercurity
Bachelor of Arts - Information Technology
Capella University
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