Alexandria Braddum
Hastings,MI
Summary
Dedicated Management Trainee with background devoting skills and time to understanding processes, improving procedures and driving customer satisfaction. Well-versed in operational practices, market trends and regulatory guidelines of management. Enthusiastic application of energy and knowledge toward optimizing operations.
Overview
7
7
years of professional experience
Work History
Manager in Training
Mcdonalds, PDI FOODS
Lake Odessa, MI
10.2023 - Current
- Provided coaching and mentoring to team members on a regular basis.
- Collaborated with other departments to ensure alignment with overall organizational strategy.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Worked closely with customers to understand needs and resolve diverse issues.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Supervisor
Baypointeinn
Shelbyville, MI
05.2023 - 10.2024
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Customer Service Representative
Rent A Center Warehouse & Retail Store
Hastings, MI
08.2017 - 06.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Hastings High School
Hastings, MISkills
- Group And Individual Instruction
- Instructor Mentoring
- Small Group Instruction
- Team Development Strategies
Affiliations
- Being an empowering and loving mother.
Timeline
Manager in Training
Mcdonalds, PDI FOODS
10.2023 - Current
Supervisor
Baypointeinn
05.2023 - 10.2024
Customer Service Representative
Rent A Center Warehouse & Retail Store
08.2017 - 06.2018
High School Diploma -
Hastings High School