Alexandria Brinson
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Analytical, articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Patient Financial Counselor
Orlando Health Hospital
12.2022 - 03.2024
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Customer Service Representative
US Bank Contact Center
02.2021 - 08.2022
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner.
- Navigated multiple software systems proficiently to provide seamless service experiences for clients during each interaction.
- Performed account maintenance by closing out accounts and changing customer addresses
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative Team Lead
Alegeus
11.2017 - 12.2020
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Managed a team of customer service representatives, providing ongoing support and coaching to improve performance metrics.
- Assisted clients in navigating complex claims processes, achieving timely resolutions and minimizing disruptions to their businesses.
Education
Bachelor of Science - Business Administration And Management
Seminole State College of Florida
Sanford, FL05.2025
High School Diploma -
Central Florida Christian Academy
Orlando Fl05.2015
Skills
- Customer Service
- Interpersonal Communication
- Problem-Solving
- Technical Support
- Analytical and Methodical
- MS Office
- Team Collaboration
- Data Recovery and Entry
Timeline
Patient Financial Counselor
Orlando Health Hospital
12.2022 - 03.2024
Customer Service Representative
US Bank Contact Center
02.2021 - 08.2022
Customer Service Representative Team Lead
Alegeus
11.2017 - 12.2020
Bachelor of Science - Business Administration And Management
Seminole State College of Florida
High School Diploma -
Central Florida Christian Academy