Alexandria Brown
Baltimore,Maryland
Summary
Hardworking Medical assistant with exceptional background experience of 5 years. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Mercy Medical Center
10.2018 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Administered injections, medications and treatments as directed by the physician
- Provided assistance to medical staff in performing minor surgical procedures
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Educated patients on healthcare topics such as nutrition and disease prevention methods
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed
- Inspected equipment to ensure proper working order prior to use on patients
- Organized patient charts before each day's clinic sessions began
- Collected samples from patients for laboratory testing purposes
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Scheduled appointments for patients via phone and in person
- Documented notes during patient visits
- Responded to patient callbacks and phone-in prescription refill requests
- Contacted pharmacies to submit and refill patients' prescriptions
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Incorporated outside records into charts and EHR
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Cashier
Marshalls
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers
- Processed returns and exchanges of merchandise in accordance with store policies
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier/layaway associate/site to store
Walmart
07.2013 - 11.2017
- Binning items for customers to pick up in store
- Ringing customers on the registers for checkout
- Laying away customers items until they are all paid off.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Mail Associate
Laureate Education
09.2012 - 06.2013
- One year internship experience in high school, sort mail alphabetical
- Also pass mail out in the building periodically through the day, and send mail to different countries.
Day care Assistant
Saint Vincent de Paul of Baltimore
09.2011 - 06.2012
- One year internship experience in high school, assisted in leading and organizing activities for children such as arts, crafts, games and reading stories
- Provided supervision and care to young children ranging from infants to pre-school age
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
Assistant
Bill Me Later Inc.
09.2010 - 06.2011
- One-year internship experience in high school
- Doing computer projects to challenge and improve my computer skills
- Organized and maintained filing systems for documents and records.
Education
High School Diploma -
Cristo Rey Jesuit High School
Baltimore, Maryland06.2013
Skills
- Great Multitasker
- Able to deal with a wide range of customers in an appropriate manner
- Confident and enthusiastic telephone manners
- Good computer skills
- Medical Terminology
- Phlebotomy
- Patient Scheduling
- Patient Flow Management
- Patient-focused care
- Procedure Assistance
- Indirect Patient Care
- Patient Management
- Diagnostic Procedures
- Vital signs monitoring
- Medical terminology proficiency
- Customer Service
- Professional Bedside Manner
- Electronic Medical Records
- Preparing specimens and samples
- Immunization Administration
- Customer Satisfaction
- Patience and composure
References
- Dr. Christine O'Connor, Obstetrician-Gynecologist number or email given upon request
- Dr. Latasha Murphy, Obstetrician-Gynecologist number or email given upon request
Timeline
Medical Assistant
Mercy Medical Center
10.2018 - Current
Cashier/layaway associate/site to store
Walmart
07.2013 - 11.2017
Mail Associate
Laureate Education
09.2012 - 06.2013
Day care Assistant
Saint Vincent de Paul of Baltimore
09.2011 - 06.2012
Assistant
Bill Me Later Inc.
09.2010 - 06.2011
Cashier
Marshalls
High School Diploma -
Cristo Rey Jesuit High School