Alexandria Brown

• Oversaw squad activities in various training scenarios.
• Executed duties within established military protocols.
• Maintained equilibrium between civilian duties and military commitments.
• Created plans to tackle mission hindrances.
• Work closely with fellow soldiers to achieve missions and objectives.
• Clearly relay orders and information in high-pressure situations.
• Adjust to rapidly changing environments and mission requirements.
• Ensure equipment and weapons are properly maintained and ready for use.
• Support community efforts during natural disasters or emergencies.
• Mediate disputes within the units or with civilian counterparts.
• Promote the National Guard at recruiting events.
• Keep detail records of personnel, equipment, and mission plans.
• Make quick and informed decisions in the field.
• Analyze Mission data to improve future operations.
• Build relationships with other military units and civilian organizations.
• Ensure that all operations comply with safety regulations and protocols.
• Handle emergencies such as combat situations and natural disasters.
• Adapt to New roles and responsibilities as needed.
• Keep morale high and motivate soldiers to perform their best.
• Be a reliable team member and leader in all situations.
• Ensured that safety protocols were followed during all phases of operation.
• Managed inventory levels of chemicals used in the water treatment process.
• Performed water quality analysis and tests to ensure compliance with regulatory standards.
• Performed water quality analysis testing and verification to ensure water was safe to drink.

40+hrs/wk

• Resolved customer inquiries or complaints concerning glass repairs and replacements in an efficient manner.
• Drafted detailed reports summarizing findings from investigations or assessments conducted during glass claim reviews.
• Collected information from customers regarding the cause of glass damage and documented the details in a claim file.
• Reviewed claims for glass damage and determined coverage eligibility based on policy provisions.
• Confirmed availability of parts needed for replacement and communicated any delays to customers promptly.
• Participated in professional development seminars designed to enhance knowledge about industry trends impacting auto glass claims processing operations.
• Identified potential frauds by analyzing inconsistencies among submitted documentation or discrepancies between statements given by claimants or witnesses.
• Verified details with policyholders and requested additional information.
• Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
• Handled modification and updating of policies.
• Drafted statements of loss to summarize payments, underlying policy coverages and damages.
• Assisted new policyholders with processing claims.

40+hrs/wk

• Assisted in the development of operational strategies to ensure efficient and productive
  operations.
• Coordinated activities for staff member to ensure a collaborative work environment.
• Promoted membership plans and upselling services.
• Maintained accurate records.
• Processed membership paperwork.
• Provided guidance and support to junior staff members on daily tasks and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Developed a system for tracking inventory and ordering supplies as needed.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Collaborated with management on developing strategic plans for achieving business goals.
• Communicated regularly with customers to gain insights into their needs.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Supervised daily operations including scheduling shifts, assigning duties.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense
  situations.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Reviewed completed work to verify consistency, quality, and conformance.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.

40+hrs/wk

• Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
• Assisted patients with basic care and provided excellent service.
• Aided in clinical care and maintained patient well-being across several areas and locations.
• Educated patients about medications, procedures and physician's instructions.
• Recorded vital signs and medical history for 7 patients each shift.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Scheduled appointments for patients via phone and in person.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Completed and submitted clinical documentation in accordance with agency guidelines.
• Handled general office duties to support administrative staff during peak hours.
• Contacted medical facilities to schedule patients for admission.
• Prepared documents for insurance companies regarding payment for services rendered.
• Worked collaboratively with other healthcare professionals to provide quality care for patients.