ALEXANDRIA BURDICK
Front Royal,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Attendant
Consumer Directed Care Network
01.2023 - Current
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Owner
Professional Cleaner
09.2014 - Current
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Researched public perception of products and services and used information gathered to guide strategy development.
- Managed business finances, including paying vendors and suppliers for products services rendered.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
Assistant Inkeeper
L'auberge Provencale
05.2014 - 09.2014
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Made and confirmed reservations.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Verified customers' credit and established how the customer would pay for the accommodation.
- Collaborated with maintenance and housekeeping to ensure a quality stay.
- Resolved service-related problems in a timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant
L'ARCHE , ERIE, PENNSYLVANIA UNITED STATES
09.2012 - 09.2013
- Provide emergency first aid and summon medical assistance when necessary.
- Mediate interpersonal problems between residents.
- Make regular rounds to ensure that residents and areas are safe and secure.
- Develop and coordinate educational programs for residents.
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
Third Shift Aide
BARBER NATIONAL INSTITUTE
08.2009 - 08.2012
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Hospitality Intern
SCOTT ENTERPRISE
09.2008 - 06.2009
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Transmit and receive messages, using telephones or telephone switchboards.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to.
- Addressed and resolved customer product complaints empathetically and professionally.
- Acted professionally and patiently when addressing negative customer feedback.
Education
CIC - Certified Inpatient Coder
AAPC
01.2024
Real Estate -
POLLEY ASSOCIATES REAL ESTATE
06.2014
Hospitality Internship - Scott Enterprise
ERIE COUNTY TECHNICAL SCHOOL
06.2009
High School Diploma -
IROQUOIS HIGH SCHOOL
Erie, PA2009
Skills
- Energetic Work Attitude
- Adheres to company procedures
- Strong communication skills
- Strategic decision-making
- Meeting client healthcare and personal goals
- Records Management
- Customer Experience
- Reading Comprehension
- Data Entry
- Protected Health Information
Timeline
Attendant
Consumer Directed Care Network
01.2023 - Current
Owner
Professional Cleaner
09.2014 - Current
Assistant Inkeeper
L'auberge Provencale
05.2014 - 09.2014
Assistant
L'ARCHE , ERIE, PENNSYLVANIA UNITED STATES
09.2012 - 09.2013
Third Shift Aide
BARBER NATIONAL INSTITUTE
08.2009 - 08.2012
Hospitality Intern
SCOTT ENTERPRISE
09.2008 - 06.2009
CIC - Certified Inpatient Coder
AAPC
Real Estate -
POLLEY ASSOCIATES REAL ESTATE
Hospitality Internship - Scott Enterprise
ERIE COUNTY TECHNICAL SCHOOL
High School Diploma -
IROQUOIS HIGH SCHOOL
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