Alexandria Buvalic
Scottsdale,AZ
Summary
Results-driven Implementation and Project Management Professional with a strong focus on managing concurrent customer data conversion projects. Expertise in facilitating stakeholder communication, optimizing workflows, and driving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Conversion Project Manager
Bloomerang
Scottsdale, USA
04.2023 - Current
- Manage concurrent customer data conversion projects from kickoff through completion while maintaining project timelines and milestones.
- Facilitate project check-ins with customers and internal stakeholders, communicating progress updates and resolving blockers to maintain project momentum.
- Perform data validation, revision management, and quality assurance testing to ensure accuracy and integrity throughout the conversion process.
- Collaborated with leadership and product teams to relay customer feedback, identify process improvement opportunities, and support product enhancements.
Customer Implementation Specialist
Bonusly
Scottsdale, USA
06.2022 - 02.2023
- Act as a hands-on, consultative onboarding manager to guide customers from contract signature to fully functioning through operational setup and launch.
- Trained clients on effective implementation strategies and best practices for Bonusly utilization.
- Collaborated with cross-functional teams to enhance software integration and user experience.
Senior Customer Implementation Manager
Mindbody
Scottsdale, USA
08.2021 - 06.2022
- Implement, train, and support Mindbody’s Enterprise Account customers and their staff.
- Managed project timelines, ensuring timely delivery of services and support.
- Developed and led custom training for Enterprise accounts, including education documentation on product processes and call guides for internal team use and training.
Senior Onboarding Specialist
Mindbody
Scottsdale, USA
07.2019 - 08.2021
- Mid-market Implementation specializing in customized onboarding and training of clients and their staff.
- Led add-on integration training for subscription upgrade customers, facilitating smooth transitions to additional products (Marketing Suite, M[ai], and Insights).
- Maintained updated documentation of onboarding procedures and best practices.
Onboarding Specialist
Mindbody
Scottsdale, USA
08.2018 - 07.2019
- Facilitated onboarding sessions for new clients using Booker software.
- Recommended best practices and tailored workarounds to align with customer business models, enhancing their operational effectiveness.
- Developed training materials to enhance user understanding of systems.
Account Executive
Yelp
Scottsdale, USA
06.2017 - 07.2018
- Managed accounts soliciting and selling online advertising programs within assigned territories.
- Developed client relationships with decision-makers by recommending tailored programs that addressed specific needs.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ05-2018
Skills
- SaaS Implementation
- Data Migration & Validation
- Change Management
- Project Coordination
- Stakeholder Management
- Cross-Functional Collaboration
- Troubleshooting & QA
- Training & Enablement
Timeline
Conversion Project Manager
Bloomerang
04.2023 - Current
Customer Implementation Specialist
Bonusly
06.2022 - 02.2023
Senior Customer Implementation Manager
Mindbody
08.2021 - 06.2022
Senior Onboarding Specialist
Mindbody
07.2019 - 08.2021
Onboarding Specialist
Mindbody
08.2018 - 07.2019
Account Executive
Yelp
06.2017 - 07.2018
Bachelor of Science - Psychology
Northern Arizona University