Goal
Summary
Work Preference
Software
Work History
Skills
Accomplishments
Interests
Work Availability
Education
Timeline
Generic
Alexandria Lenz

Alexandria Lenz

Atascadero,CA

Goal

I want to take a meaningful next step into an industry that makes a difference. I want my day to matter and contribute positively to a company that appreciates the work and the expertise I bring to the table. I look forward to meeting you soon! 

Summary

I’m a Delivery Architect and Operations Manager who builds systems that work at scale. At Gaine, I designed the company-wide delivery methodology that increased efficiency by 35% and accelerated customer onboarding while ensuring every implementation hit regulatory timelines with zero critical failures.

I thrive at the intersection of technology and execution: developing automated pipelines, closing data model gaps, and leading 8+ person teams across engineering, SMEs, and program managers. My leadership style is hands-on but empowering! I’ll get into the technical details when needed, but I focus on aligning teams, removing roadblocks, and standardizing processes so delivery becomes repeatable, reliable, and measurable.

Whether it’s onboarding 100+ healthcare organizations to a statewide exchange, or building scalable frameworks that improve accuracy and expand coverage, my goal is to make complex delivery simple, consistent, and successful.

Work Preference

Work Type

Full Time

Location Preference

HybridRemote

Important To Me

Career advancementHealthcare benefitsWork from home optionCompany CultureWork-life balance401k matchPersonal development programs

Software

Atlassian Suite

Microsoft Office Suite

SQL

C#

HTML

CSS

Angular

Work History

Operations Manager & Delivery Architect

Gaine
01.2022 - Current
  • Designed and operationalized the company-wide delivery methodology, improving PM efficiency by 35% and accelerating customer onboarding.
  • Coordinated cross-functional teams (account leads, program managers, SMEs, engineers) to deliver large-scale implementations with zero critical failures.
  • Owned tooling & systems alignment (Jira, Wrike, Confluence), standardizing sprint hygiene, backlog management, company documentation, SOPs, and reporting across the company.
  • Acted as scrum master, planner, and dependency manager, ensuring delivery under regulatory and timeline constraints.
  • Identified and closed a gap in our data model, leading the design of schema extensions to represent previously unmodeled client data while preserving backward compatibility and expanding coverage.

Technical Lead, Symphony Program

Gaine
01.2020 - 01.2022
    • Directed statewide healthcare data exchange program, onboarding 100+ organizations (IPAs, health plans, provider groups) with vast source differences to a single model.
    • Developed automated ingestion pipelines (C#/SQL) for 30+ health plan rosters — managing data throughput and quality. This process became integral with every customer operations pipeline.
    • Led an 8-person delivery team, balancing technical validation, process standardization, and stakeholder alignment.
    • Develop standard delivery templates for streamlining onboarding customers. This facilitated the ETL process ensuring the full analysis and successful integration.

Software Engineer

Gaine
01.2017 - 01.2020
  • Wrote custom ETL SQL mappings from unique raw customer files to a singular core data model.
  • Built C# & SQL-based ingestion workflows and validated customer data for accuracy. Improved data provider accuracy by 85%
  • Gained end-to-end lifecycle experience across solution design, system integration, and customer enablement.
  • Wrote data quality checks to ensure high customer output, improving QA efficiency by 45%

Various Roles

Other Roles (Pre-2017)
2008 - 2017
  • UI/Front-End Developer (Freelance) – Angular/Django builds - ShopTheRoe.com - 2017
  • Junior Graphic Designer - Plum Paper - 2015-2017
  • Social Media Manager - Plum Paper - 2015-2017
  • Photographer/Business Owner – Founded and operated creative services company - Captured Arrow - 2008 - 2015


Skills

  • Solutions architecture expertise
  • Process improvement and standardization
  • Proficient in SQL and ETL processes
  • Operations leadership in agile environments
  • Partnership development with diverse stakeholders
  • Wrike collaboration tools expertise
  • Skilled in Microsoft productivity tools
  • Expertise in using Atlassian Suite
  • Program performance analysis
  • Functional requirements expertise

Accomplishments

    Distinguished Gaine of the Year - Multiple

    Gaine of the Month - Multiple

Interests

  • I enjoy creating digital artwork using software like Photoshop, Illustrator, or Procreate or physical art with mediums such as ceramics, paint, or calligraphy
  • I have a passion for photography and editing photos
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy musical theater and the arts!

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

Bachelor of Science - Web Design & Development

Brigham Young University
Provo, UT
04.2017

Timeline

Operations Manager & Delivery Architect

Gaine
01.2022 - Current

Technical Lead, Symphony Program

Gaine
01.2020 - 01.2022

Software Engineer

Gaine
01.2017 - 01.2020

Various Roles

Other Roles (Pre-2017)
2008 - 2017

Bachelor of Science - Web Design & Development

Brigham Young University