Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Callis

Windsor,Virginia

Summary

Customer-focused candidate who is eager to put excellent communication and interpersonal skills into practice. Handles greetings, interactions, and organizing very well. Trainable and committed to creating a warm and inviting atmosphere.

Overview

3
3
years of professional experience

Work History

Receptionist

Travis's Auto Repair
06.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Resolved customer problems and complaints.
  • Organized, maintained, and updated information in computer databases.

Barista/receptionist

Storehouse Coffee
12.2023 - 01.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Monitored supply levels at the counter and maintained customer areas to meet typical demands.
  • Sanitized equipment and wiping down counters and tables to prevent the spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.

Education

High School Diploma -

Windsor High School
Windsor, VA
06.2023

Skills

  • Scheduling
  • Technical Support
  • Office Management
  • Clerical Support
  • File Management
  • Service-oriented mindset
  • Greeting Clients
  • Schedule Management
  • Professional Demeanor
  • Organization skills
  • Customer Service

Timeline

Barista/receptionist

Storehouse Coffee
12.2023 - 01.2024

Receptionist

Travis's Auto Repair
06.2021 - Current

High School Diploma -

Windsor High School

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Alexandria Callis