Alexandria Calouro
Rumford,RI
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Newport Creamery. Excelled in enhancing productivity and customer service, while ensuring food safety. Skilled in problem resolution and efficient multitasking, achieving significant improvements in staff performance and customer satisfaction.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Developed exceptional leadership and operational management skills within high-paced restaurant environment, demonstrating versatility and adaptability. Proven ability to manage diverse teams and drive customer satisfaction through efficient service delivery. Seeking to leverage transferable skills in new industry with opportunities for growth and impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Newport Creamery
02.2016 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Cook
MC's Pizza
04.2014 - 02.2016
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
East Providence High School
East Providence, RI06-2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Food safety
- Customer service
- Food handling
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- CPR Certified
Timeline
General Manager
Newport Creamery
02.2016 - Current
Cook
MC's Pizza
04.2014 - 02.2016
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- CPR Certified
High School Diploma -
East Providence High School
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