Alexandria Carranza
Denton,TX
Summary
Dynamic leader with a proven track record at Walgreens, enhancing customer satisfaction and team performance through effective communication and negotiation skills. Excelled in roles requiring complex problem-solving and time management, significantly boosting business success. Skilled in customer relationship management and sales techniques, consistently driving revenue and fostering positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Walgreens
12.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Operated multiple phone lines and provided excellent customer while remaining composed and organized.
Shift Lead Manager
Dollar General
10.2019 - 12.2020
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Excelled in every store position and regularly backed up front-line staff.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
No Degree - Business And Management
Collin Community College
McKinney, TXSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Policy Implementation
- Sales management
- Negotiation
- Customer Service
- Decision-Making
- Computer Skills
- Work Planning and Prioritization
- Customer Relationship Management
- Good Judgment
Certification
Pharmacy technician certified
Timeline
Manager
Walgreens
12.2020 - Current
Shift Lead Manager
Dollar General
10.2019 - 12.2020
No Degree - Business And Management
Collin Community College