Alexandria Castaneda
North Las Vegas,NV
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Results-focused customer service professional with strength in cash handling. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
9
9
years of professional experience
Work History
Certified Server Trainer
Buffalo Wild Wings
North Las Vegas, NV
08.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and confirmed complete orders.
Bartender
Dotty's Casino
North Las Vegas, NV
02.2023 - 03.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
Front Desk Receptionist
Travel Lodge Hotel
Las Vegas, NV
12.2022 - 03.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
Server
Flowing Tide Pub
Las Vegas, NV
02.2021 - 02.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained accurate cash handling practices while efficiently serving customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained tidiness and organization throughout bar area.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Took drink orders from tables and bar area and relayed to bartenders.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Replenished bar glasses, garnishes and condiments.
- Took food and drinks to bar and table customers.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
- Poured drinks using standard pour according to specifications.
- Sliced and pitted fruit used to garnish drinks.
- Cleaned up spills and brought replacement items to tables.
- Collected and processed payments via cash and credit card.
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety.
- Resolved issues with guest orders.
Front of the House Crew Member
McDonald's
North Las Vegas, NV
07.2020 - 08.2020
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Welcomed each patron warmly, opened door, engaged guest to learn how to best serve.
- Served drinks and prepared specialty beverages.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Reviewed contents on food trays to check receiving complete order.
- Took orders, prepared foods and processed payments in establishment.
Cigar Hostess
Davidoff
Las Vegas, NV
10.2018 - 01.2019
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Upsold customers.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Answered questions about order statuses for waiting customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Helped average of 20-30 customers per day by responding to inquiries and locating products.
- Interfaced with customers to resolve problems quickly.
Cashier
Rebel Gas station
Las Vegas, NV
04.2018 - 09.2018
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Restaurant Hostess
Peppermill Las Vegas
Las Vegas, NV
05.2017 - 06.2018
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered telephone to provide dining information and take party reservations.
- Notified server after seating parties in section to facilitate prompt service.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Answered customers' questions about hours, seating, current wait time and other information.
Front of House Team Member
Taco Bell
Las Vegas, NV
12.2016 - 02.2017
- Welcomed each patron warmly, opened door, engaged guest to learn how to best serve.
- Calculated charges, issued table checks and collected payments from customers.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
Restaurant Hostess
cocos bakery and restaurant
Las Vegas, NV
04.2016 - 11.2016
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Checked dining and serving areas every 10 minutes to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers which increased repeat business.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
- Monitored dining area to assess server capacity and estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered telephone to provide dining information and take party reservations.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Notified server after seating parties in section to facilitate prompt service.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered customers' questions about hours, seating, current wait time and other information.
- Greeted guests and sat customers at tables or in waiting areas.
- Gathered information to seat groups or place on waitlist.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
Education
High School Diploma -
Penn Foster Career School
Las Vegas, NV05-2025
Skills
- Excellent sense of direction
- Route management
- Lifts up to 75 pounds
- Process improvement
- Project organization
- Team management
- Relationship development
- Customer service
- Problem resolution
- Cash drawer balancing
- POS systems
- Payment processing
- Cash register operation
- Cash management
- Customer assistance
- ID verification
- Credit and cash transactions
- Alcohol ordering
- Maintaining a clean bar
- Service-oriented mindset
- Food service
- Cash and credit transactions
- Liquor restocking
- Bar restocking
- Training and coaching
Work cards
- Tam card
- Health card
- Non gaming sheriffs card
Timeline
Certified Server Trainer
Buffalo Wild Wings
08.2023 - Current
Bartender
Dotty's Casino
02.2023 - 03.2023
Front Desk Receptionist
Travel Lodge Hotel
12.2022 - 03.2023
Server
Flowing Tide Pub
02.2021 - 02.2023
Front of the House Crew Member
McDonald's
07.2020 - 08.2020
Cigar Hostess
Davidoff
10.2018 - 01.2019
Cashier
Rebel Gas station
04.2018 - 09.2018
Restaurant Hostess
Peppermill Las Vegas
05.2017 - 06.2018
Front of House Team Member
Taco Bell
12.2016 - 02.2017
Restaurant Hostess
cocos bakery and restaurant
04.2016 - 11.2016
High School Diploma -
Penn Foster Career School