Alexandria Castillo
Summary
With a strong foundation in leadership and team coordination, passionate about continuous learning and development in a supportive environment. Proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures, allows for effective contribution. Ready to utilize and further enhance communication and organizational skills in a Practice Manager role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor, Pain Management and Specialty Clinics
South Texas Health Systems
03.2023 - Current
- Collaborate with the Practice Administrator to manage clinical and operational functions effectively within Specialty Departments
- Provide robust clinical support while overseeing daily operations, ensuring efficiency and adherence to quality care standards
- Train clinical staff, enhancing their skills and promoting professional growth
- Effectively coordinate patient care, from scheduling to treatment planning, while maintaining compliance with HIPAA regulations through accurate EHR management
- Spearhead quality improvement strategies that elevate patient satisfaction and service delivery, performing regular audits to uphold regulatory standards
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager, Scribe, Lead Medical Assistant
PSJA Employee Health and Rheumatology DHR
05.2018 - 02.2023
- Led clinical operations by enhancing workflow processes, ensuring optimal service delivery while exceeding quality standards
- Supervised and coached clinical staff, instilling a culture of excellence and continuous professional development
- Streamlined patient care strategies by effectively coordinating appointments, intake assessments, and treatment plan creation
- Maintained electronic health records (EHR) integrity and confidentiality, rigorously following HIPAA regulations
- Served as Assistant Manager and Scribe, providing essential support to the physician and enhancing clinical efficiency
Supervisor and Lead Medical Assistant
McAllen Pediatric Clinic
02.2007 - 12.2017
- Successfully managed clinical and operational functions of Clinical Services, ensuring seamless workflow and exceptional patient care
- Supervised and trained clinical staff, fostering a culture of excellence and professional growth
- Coordinated patient care activities, including scheduling appointments, conducting intake assessments, and developing treatment plans
- Maintained accurate and up-to-date health records, ensuring confidentiality and compliance with HIPAA regulations
- Implemented quality improvement initiatives, resulting in improved patient satisfaction and service delivery
- Conducted regular audits and assessments to monitor compliance with regulatory standards and best practices
Education
Associate of Applied Business - Health Administration
National University
La Jolla, CAAssociate of Applied Science - undefined
San Antonio College of Medical and Dental Assistants
McAllen, TX08.2007
Skills
- Clinical Services Management
- Outpatient Services Operation
- EHR Systems Proficiency
- Patient Care Coordination
- Regulatory Compliance Mastery
- Interdisciplinary Team Collaboration
- Quality Improvement Strategies
- Strong Communication and Leadership Skills
- Employee motivation
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
Certification
- Medial Assistant
- BLS
Timeline
Supervisor, Pain Management and Specialty Clinics
South Texas Health Systems
03.2023 - Current
Assistant Manager, Scribe, Lead Medical Assistant
PSJA Employee Health and Rheumatology DHR
05.2018 - 02.2023
Supervisor and Lead Medical Assistant
McAllen Pediatric Clinic
02.2007 - 12.2017
Associate of Applied Science - undefined
San Antonio College of Medical and Dental Assistants
- Medial Assistant
- BLS
Associate of Applied Business - Health Administration
National University
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