Alexandria Charles
Columbus,OH
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
9
9
years of professional experience
Work History
Territory Manager
Brown & Partners
Greenville, SC
03.2022 - 12.2023
- Upheld weekly/monthly sales quotas for myself and team members
- Tracked KPIs and reviewed performance weekly with the sales reps
- Recruited, interviewed, and trained new hires in our systems/policies
- Personally managed leads through Salesforce
- Cultivated a healthy, competitive office environment through Zoom meetings.
- Stayed current on competitor sales, prices and products.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Coached, developed and motivated team to achieve revenue goals.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
Independent sales representative
Standard Process Metro NY
New York, NY
07.2019 - 01.2022
- Educated practitioners on products, promotions, and protocols
- Organized study groups
- Assisted in connecting like-minded practitioners to improve business for both the company and the customer
- Implemented means of cost control and reduction throughout whilst continuing to assist in productivity improvement
- Continuously met or exceeded company quotas
- Utilized courteous and professional communications with workers and customers.
Director of Operations
Chill Space NYC
New York, NY
10.2016 - 06.2019
- Managed fast-paced wellness spa in Midtown Manhattan
- Responsible for preserving privacy of high-profile clientele while ensuring satisfaction of therapies administered
- Managed staff of five or more people, as well as hiring and firing
- Met daily sales goals, continuously increasing revenue
- Received certification to administer whole-body cryotherapy and LED therapy
- Remained up to date on all research of amenity efficacy
- Responsible for creating monthly schedule for employees
- Handled all external and internal marketing for the spa
- Formed and maintained business-to-business relationships
- Organized events to promote the facility
- Identified and rectified internal personal and work related concerns, effectively balancing the business’ goals with the needs of employees.
Floatation Technician
The Float Place
Deer Park, NY
04.2016 - 10.2016
- Responsible for maintenance and upkeep of all sensory deprivation tanks
- In charge of schedule-making for both clients as well as employees
- Building, as well as upkeep, of all company related websites and online promotions such as newsletters, email marketing, etc
- In charge of maintaining all social media accounts associated with The Float Place and its affiliates
- Responsible for creating a comfortable and trusting environment for all clients, while still ensuring they receive all the proper instructions prior to their float
- Able to create a calm, relaxed environment while still completing tasks in a timely, professional manner
- Proficient in basic computer coding, Constant Contact, as well as website building.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Office Manager
Babylon, NY
09.2014 - 03.2016
- Scheduled meetings, events, and study groups for a Dietician’s office
- Provided follow-up with clients after initial visit
- Increased package sales to meet weekly goals
- Implemented means of cost control and reduction throughout whilst continuing to assist in quality and productivity improvement
- Utilized courteous and professional communications to clients by phone and in person.
Education
West Babylon High School
01.2012
Skills
- Business Growth
- Staff Evaluation
- Team Collaboration and Leadership
- Brand Promotion
- Trends Analysis
- Relationship Building
- Staff Training
- Improvement Planning
- Issue Resolution
- Goal Setting
- Budget Management
- Multitasking and Organization
- Time Management
- Competitor Research
- Sales Presentations
- Territory Management
References
Available upon request
Timeline
Territory Manager
Brown & Partners
03.2022 - 12.2023
Independent sales representative
Standard Process Metro NY
07.2019 - 01.2022
Director of Operations
Chill Space NYC
10.2016 - 06.2019
Floatation Technician
The Float Place
04.2016 - 10.2016
Office Manager
09.2014 - 03.2016
West Babylon High School
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