ALEXANDRIA CLARK
Lake Elsinore,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
10
10
years of professional experience
Work History
Server
Reunion Kitchen + Drink
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Bartender
TGI Fridays Restaurant
10.2021 - 04.2023
- Greet guests with the highest level of customer service
- Provide high-quality service
- Prepare food and drinks for customers
- Ensured high levels of customer satisfaction through excellent sales and upselling
- Teamed up co-workers to ensure proper customer service
- Maintained and stocked assigned areas
- Money management
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Landing Zone Cafe
07.2020 - 10.2021
- Greet guests with the highest level of customer service
- Provided high-quality service
- Ensured high levels of customer satisfaction through excellent sales and upselling
- Teamed up co-workers to ensure proper customer service
- Maintained and stocked assigned areas
- Money management
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep the dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
Server
Dennys Restaurant
10.2018 - 02.2020
- Greeted guests in a pleasant and courteous manner
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided high-quality service
- Ensured high levels of customer satisfaction through excellent sales and service
- Trained new workers in food preparation and in service, sanitation, and safety procedures
- Assessed and took care of customers’ needs
- Teamed up co-workers to ensure proper customer service
- Maintained and stocked assigned areas
- Presented bills and accepted payments.
- Served food and beverages promptly with focused attention to customer needs.
Shift Lead
VIP’S CAFE
03.2017 - 06.2018
- Assist in hiring, scheduling, evaluating, motivating, and coaching FOH staff
- Trained new servers the policies and procedures
- Regularly hosted pre-shift meetings to make sure everyone was always on the same page and motivate everyone to be supportive to one another
- Resolved customer complaints with high urgency
- Successfully promoted additional menu items to guests to increase product sales
- Delivered friendly and accurate service
- Educated existing employees when new standards or menu items came out
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
Server
VIPS CAFÉ
10.2016 - 03.2017
- Greet guests with the highest level of customer service
- Provided high quality service
- Ensured high levels of customer satisfaction through excellent sales and upselling
- Teamed up co-workers to ensure proper customer service
- Maintained and stocked assigned areas
- Money management
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Bussed and reset tables to keep the dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sales Associate
JCPenney
05.2015 - 10.2016
- Greet guests with the highest level of customer service
- Facilitated the flow of customers and products
- Helped with special projects and other necessary customer service tasks
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service
BIG 5 SPORTING GOODS
09.2013 - 01.2014
- Strong trainer in
- Ensured highest level of quality for product display
- Money management
- Obtained clients information by answering telephone calls for online orders
- Informed clients by explaining pick up or delivery procedures 3
Education
Master of Arts - Education in Elementary
Grand Canyon High School
Grand Canyon, AZ12.2024
Bachelor of Arts - Human Development
California State University - San Marcos
San Marcos, CA12.2019
Associate of Arts - Arts And Communication
Mount San Jacinto Community College
Menifee05.2017
HS Diploma -
Temescal Canyon High School
Lake Elsinore, CA05.2013
Skills
- Cash Handling
- Suggestive Selling
- Food Sales and Promotion
- High-Volume Dining
- Dining Customer Service
- Seating Assignment Preparation
- Table Setting Arrangements
- To-Go Order Preparation
- Stocking and Replenishing
- Order Accuracy
- Dining Area Maintenance
- Guest Relations Management
- Sales Expertise
- Menu Memorization
- Check Payment Processing
Accomplishments
- Completion of keyboarding and Documenting (Expert in Microsoft Office), sign language, and ASL club
- BACHELOR OF SCIENCE, CSU
- Completion of Human Development with emphasis in technology, teaching, and cultural diversity
Timeline
Server
Reunion Kitchen + Drink
05.2023 - Current
Server/Bartender
TGI Fridays Restaurant
10.2021 - 04.2023
Server
Landing Zone Cafe
07.2020 - 10.2021
Server
Dennys Restaurant
10.2018 - 02.2020
Shift Lead
VIP’S CAFE
03.2017 - 06.2018
Server
VIPS CAFÉ
10.2016 - 03.2017
Sales Associate
JCPenney
05.2015 - 10.2016
Customer Service
BIG 5 SPORTING GOODS
09.2013 - 01.2014
Master of Arts - Education in Elementary
Grand Canyon High School
Bachelor of Arts - Human Development
California State University - San Marcos
Associate of Arts - Arts And Communication
Mount San Jacinto Community College
HS Diploma -
Temescal Canyon High School
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