Alexandria Clark
Colorado Springs,CO
Summary
Dedicated Household Manager with 5+ years of experience creating efficient household systems, educating children, and improving family well-being. Proven track record of customer satisfaction as a Call Center Representative, handling 75+ calls daily and maintaining a 99% satisfaction rate. Excelled at multitasking, resolving queries, and building trust. Proficient in maintaining organized and efficient restaurant operations as a Hostess. Alongside being equipped with strong communication skills and the ability to establish trust with customers while delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Household Manager
Self-employed
10.2016 - Current
- Planned and prepared 3 nutritious meals for the family a day, resulting in improved health and well-being
- Created a comprehensive household chore schedule, resulting in a more efficient division of labor
- Educated children on a variety of topics, resulting in improved academic performance
Customer Service Representative
Xerox-Allstate
08.2015 - 09.2016
- Handled 75+ customer calls per day and resolved customer queries with a 99% satisfaction rate
- Assisted customers with their roadside needs
- Maintained a calm and professional tone to build trust with the customers
- Worked with multiple computer screens and programs at one time while on the phone with customers
Hostess
Texas Roadhouse
04.2015 - 06.2015
- Maintained an organized workplace to get customers seated in a timely manner
- Made sure that waiters/waitresses were kept updated on any new customers
- Helped maintain cleanliness in the restaurant
- Worked with numerous other employees along with 100+ customers a day
Customer Service Representative
Xerox-Apple
02.2014 - 03.2015
- Worked with various people from across Europe
- Assisted 60+ customers in fixing their device software everyday
- Used multiple computer screens and programs at one time while on the phone with customers
- Maintained a professional yet comfortable experience for the customers while assisting them
Education
Undergraduate - Medical Insurance Billing And Coding
University of Phoenix
Phoenix, AZ05.2024
High School Diploma -
Dorman High School
Roebuck, SC05.2012
Skills
- Communication Skills
- Ability to Multitask
- Customer Service
- Establishing Trust
- Emotional Intelligence
- Computer Skills
- Typing speed of 55wpm with 98% accuracy
Jobtitle
Customer Service Representative
Timeline
Household Manager
Self-employed
10.2016 - Current
Customer Service Representative
Xerox-Allstate
08.2015 - 09.2016
Hostess
Texas Roadhouse
04.2015 - 06.2015
Customer Service Representative
Xerox-Apple
02.2014 - 03.2015
Undergraduate - Medical Insurance Billing And Coding
University of Phoenix
High School Diploma -
Dorman High School