Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Alexandria Clarke

Miami Gardens,FL

Summary

Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Known for enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Additionally, a collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with coworkers, with documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced environments.

Overview

14
14
years of professional experience

Work History

Ops Customer Service

Career Source SFL
03.2024 - Current
  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services
  • May handle and resolve general complaints
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and backed up other customer service managers.

Payroll Specialist

Concentrix
03.2023 - 03.2024
  • Compensation, benefits, and job analysis specialists oversee wage and nonwage programs that an organization provides to its employees in return for their work
  • They also evaluate position descriptions to determine details such as classification and salary.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

Front Desk Receptionist

Eden Roc Miami Beach
01.2021 - 10.2021
  • Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.

Customer Service Representative (CSR)

Teleperformance
07.2013 - 09.2019
  • My job duties were to greet all customers using our opening script as well as answer all questions the customer may have
  • Change plans and also take payments and set up payment arrangements
  • Also troubleshoot wireless devices as well as process warranty replacement claims for customers
  • Overall provide the customer with excellent customer service and also educate them about our self-service options.
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.

Office Manager

Daniel Thomas Cleaning Service
07.2010 - 09.2014
  • Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Controlled finances to lower costs and keep business operating within budget.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Miami Norland Sr.
Miami, FL

Skills

  • Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in a Senior- level position at a forward-thinking company Adept in using Microsoft Office Suite and familiar with CRM tools
  • Call center experience
  • Complaint Handling
  • Promotional support
  • Quality Control
  • Customer Service
  • Regulatory Compliance
  • Needs Assessment
  • De-Escalation Techniques
  • Product Knowledge
  • Report Generation
  • Microsoft Office
  • Multitasking Abilities
  • POS Systems and Ordering Platforms
  • Problem-Solving
  • Task Prioritization
  • Customer Relationship Management (CRM)
  • Customer service excellence
  • Remote Office Availability
  • Attention to Detail
  • 60 plus wpm Typing Speed

Additional Information

In addition to being a good student I strive to be an excellent employee. One who abides by all rules and that can provide outstanding customer service. Being able to adapt to many different situations quickly.

References

  • Charneshia Phillips, Payroll Supervisor, Concentrix, 850-666-3055
  • Demetrius MILES, 786-574-0658

Timeline

Ops Customer Service

Career Source SFL
03.2024 - Current

Payroll Specialist

Concentrix
03.2023 - 03.2024

Front Desk Receptionist

Eden Roc Miami Beach
01.2021 - 10.2021

Customer Service Representative (CSR)

Teleperformance
07.2013 - 09.2019

Office Manager

Daniel Thomas Cleaning Service
07.2010 - 09.2014

High School Diploma -

Miami Norland Sr.

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Alexandria Clarke