Alexandria Conway
La Marque
Summary
Law enforcement professional prepared for rigors of maintaining security and order in challenging environments. Possesses valuable experience in conflict resolution and maintaining facility safety. Known for strong team collaboration and adaptability to changing circumstances. Skilled in communication and de-escalation techniques, highly dependable and trustworthy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Detention Officer
Harris County Juvenile Probation Department
05.2024 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both residents'' well-being and facility security.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Provided support to residents by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Wrote daily reports and maintained logs of resiresidents activities and behaviors.
Front Desk Receptionist
Comfort Suites
08.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Patient Care Technician
HCA Houston Healthcare
01.2023 - 08.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Babysitter
Babysit
07.2017 - 10.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Provided a safe environment for children, ensuring their well-being and security at all times.
Cashier
McDonald's
08.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High school diploma -
Clear Springs High School
05.2020
Skills
- Emergency response
- Physical restraint
- De-escalation techniques
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
Certification
- Certified Phlebotomist, Present
- Transportation Worker Identification Credential (TWIC), 05/01/22, 05/01/27
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Youth Detention Officer
Harris County Juvenile Probation Department
05.2024 - Current
Front Desk Receptionist
Comfort Suites
08.2023 - Current
Patient Care Technician
HCA Houston Healthcare
01.2023 - 08.2023
Cashier
McDonald's
08.2018 - 04.2019
Babysitter
Babysit
07.2017 - 10.2022
- Certified Phlebotomist, Present
- Transportation Worker Identification Credential (TWIC), 05/01/22, 05/01/27
High school diploma -
Clear Springs High School
Similar Profiles
D’Aysha JonesD’Aysha Jones
Youth Development Officer at Harris County Juvenile Probation DepartmentYouth Development Officer at Harris County Juvenile Probation Department
Jasmyne MassenburgJasmyne Massenburg
Youth Development Officer at Harris County Juvenile Probation DepartmentYouth Development Officer at Harris County Juvenile Probation Department
Tenisha EvansTenisha Evans
Administrative Assistant- Field Unit at Harris County Juvenile Probation DepartmentAdministrative Assistant- Field Unit at Harris County Juvenile Probation Department