Alexandria Cunkle
Harrisburg,PA
Summary
Motivated media and communications professional experienced in handling stress and changing demands of different projects. Offers coordination skills, promotional knowledge and background organizing plans. Looking to put knowledge and abilities to good use in deadline-driven position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Parts Counter Sales Person
Stephenson Equipment Inc
Harrisburg, PA
09.2021 - Current
- Provided exceptional customer support to every customer to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to easily find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for construction equipment and purchasing necessary replacements.
- Ordered parts for customers, repair shops and the service and rental department for use in construction and crane equipment.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Efficient in E-Business Suite creating orders, updating cost, changing bin locations, and creating/updating customer accounts.
Customer First/Marketing Associate
Stephenson Equipment Inc
Harrisburg, PA
08.2020 - 09.2021
- Developed digital marketing and ecommerce site performance dashboards informed by granular analytics.
- Utilized materials, guides and other reference materials to provide best experience.
- Coordinated art and graphics creation for effective merchandising.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Edited database to keep information correct and up-to-date.
- Developed pre-season marketing plans to support department and divisional product strategies.
- Managed 3 social media accounts, Facebook, Twitter and Instagram, to build reputation and obtain new traffic.
Journalist/Copy Editor
The Charger Bulletin
West Haven, CT
01.2020 - 05.2020
- Reviewed and edited content for correct grammar and style.
- Collaborated with editors and page designers to create polished, attractive product.
- Recommended copy edits based on knowledge of target audience and internal and external style guides.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Created visual content using photoshop and premiere.
- Conducted interviews to publish athlete spot lights.
Communication Assistant
The University Of New Haven
West Haven, CT
08.2016 - 05.2020
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Operated multiple live production positions.
- Set up and worked within a team for multiple different sports events.
- Took videos and photographs for social media platforms.
Office Assistance
MJR Equipment
Harrisburg, PA
05.2016 - 08.2018
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Resigned and updated books of products through adobe applications.
- Assisted with projects by creating new content and distributing it to customers and DMVs.
Education
Bachelor of Arts - Public Relations
The University of New Haven
West Haven05.2020
Skills
- Team Management
- Customer Inquiries
- Customer Interaction
- Visual Displays
- Adobe Applications
- Microsoft Applications
- Verbal and Written Communication
- Customer Service
- Organizational
- Multitasking
Timeline
Parts Counter Sales Person
Stephenson Equipment Inc
09.2021 - Current
Customer First/Marketing Associate
Stephenson Equipment Inc
08.2020 - 09.2021
Journalist/Copy Editor
The Charger Bulletin
01.2020 - 05.2020
Communication Assistant
The University Of New Haven
08.2016 - 05.2020
Office Assistance
MJR Equipment
05.2016 - 08.2018
Bachelor of Arts - Public Relations
The University of New Haven
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