Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Cupp

Belleville,MI

Summary

Creative new business owner with an exceptional background spent in customer service and sales. Proven leader with engaging demeanor and success working in demanding environments. Looking to broaden my talent by learning New skills that allow me to constantly stay challenged and engaged with knowledge that will help me succeed in all future endeavors.

Overview

9
9
years of professional experience

Work History

Business Owner

Cupp It Up LLC
01.2023 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Server/Bartender Shift Manager

Blue Moose
10.2021 - 01.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Server/Bartender

Copper Cellar
08.2019 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

P.F. Chang's Bistro
05.2014 - 06.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Associate of Applied Science - Criminal Justice

Washtenaw Community College
Ann Arbor, MI
03.2010

High School Diploma -

Wayne Memorial High School
Wayne, MI
05.2008

Skills

  • Sales Strategies
  • Issue Resolution
  • Staff Management
  • Task Delegation
  • Negotiation and Persuasion
  • New Business Development
  • Sales Planning
  • Process Improvement
  • Public Speaking
  • Cost Analysis and Savings
  • Industry Trends Tracking
  • Articulate Communication
  • Business Marketing
  • Financial Administration
  • Budgeting and Cost Control
  • Driven and Determined
  • Sales Development
  • Attention to Detail
  • Leadership and People Development
  • Team Leadership
  • Professional Networking
  • Effective Communicator and Public Speaker
  • Approachable and Outgoing
  • Adaptable and Flexible

Timeline

Business Owner

Cupp It Up LLC
01.2023 - Current

Server/Bartender Shift Manager

Blue Moose
10.2021 - 01.2023

Server/Bartender

Copper Cellar
08.2019 - 11.2022

Server

P.F. Chang's Bistro
05.2014 - 06.2019

Associate of Applied Science - Criminal Justice

Washtenaw Community College

High School Diploma -

Wayne Memorial High School

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Alexandria Cupp