Alexandria Davis
Mobile
Summary
Dynamic professional with a proven track record in patient care and customer service, notably at Mobile Infirmary Medical Center. Excelled in conflict resolution and care team communication, enhancing patient satisfaction and support. Skilled in adaptability and problem-solving, committed to improving service processes and outcomes. Demonstrates a keen attention to detail and a dedication to excellence.
Overview
2
2
years of professional experience
Work History
CNA
Mobile Infirmary Medical Center
Mobile
03.2024 - Current
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Customer Service Representative
Belk
Mobile
08.2023 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
Customer Service Representative
Alorica
Mobile
11.2022 - 08.2023
- Resolved customer complaints promptly and efficiently.
- Strengthened customer retention by offering discount options.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
Blount High School
Eight Mile, AL05-2018
Skills
- Patient documentation
- Care team communication
- Customer service
- Problem solving
- Conflict resolution
- Attention to detail
- Problem-solving
- Adaptability
Affiliations
- Passionate and skilled baker with 9 years of experience in creating high-quality baked goods. Proven expertise in recipe development, business operations, and customer service. Seeking to contribute my creativity, management skills, and dedication to a growing bakery or food business.
Timeline
CNA
Mobile Infirmary Medical Center
03.2024 - Current
Customer Service Representative
Belk
08.2023 - 03.2024
Customer Service Representative
Alorica
11.2022 - 08.2023
High School Diploma -
Blount High School
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