Alexandria Dean
Summary
Enthusiastic professional with experience in order coordination, customer service, and administrative tasks, seeking an entry-level position in human resources or administrative support within the banking sector. Proven ability to manage data, communicate effectively, and troubleshoot issues, supported by 4+ years of SAP experience. Adaptable team player with a strong background in maintaining records, coordinating tasks, and ensuring efficient operations.
Overview
5
5
years of professional experience
Work History
Order Coordinator/Customer Service Representative & Receiving Clerk Lead
LONZA
01.2021 - Current
- Created and managed shipping documentation or domestic and international trade using company database.
- Scheduled and communicated with dozens of customers, leveraging strong customer service skills.
- Utilized SAP for shipping, sales, invoicing, and inventory management (4+ years experience).
- Independently resolved customer issues and provided effective troubleshooting support.
- Managed telephone calls, email correspondence, and mail distribution.
- Maintained accurate records, documentation, and files.
- Provided leadership and direction to team members, fostering positive communication.
- Oversaw the receiving of materials, ensuring a 24-hour turnaround time.
- Printed labels and verified quantities, correcting discrepancies in purchase orders.
- Prepared shipping orders and coordinated with warehouse workers.
- Cross-trained in 5 different departments to enhance operational knowledge and flexibility.
Customer Service Representative
State Farm
05.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Marketing products and service based on customers needs.
- Detail oriented.
Education
Diploma -
Greenwood High School
01.2017
Skills
- SAP (Shipping, Sales, Invoicing, Inventory)
- Customer Service
- Order Coordination
- Shipping & Receiving
- Team Leadership
- Troubleshooting
- Record Keeping
- Communication (Written & Verbal)
- Data Management
- Process Improvement
- Cross-Training
- Cash Handling
- Payment Processing
- Sales support
Timeline
Order Coordinator/Customer Service Representative & Receiving Clerk Lead
LONZA
01.2021 - Current
Customer Service Representative
State Farm
05.2020 - 08.2024
Diploma -
Greenwood High School
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