Alexandria DeGunia
Waterford,CT
Summary
Experienced in the retail industry with a strong track record of delivering exceptional customer service. Expertise in understanding customer needs and providing tailored solutions for their satisfaction. Possess excellent teamwork, organizational skills, adaptability, and proficiency in point of sale systems and spreadsheet software. Commitment to fostering a positive environment and enhancing customer satisfaction through effective communication and leadership. Results-driven learner passionate about continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Strong skills in critical thinking and collaboration. Known for maintaining high standards and consistently delivering quality results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TANNING CONSULTANT
Extreme Tan LLC
Waterford, USA
05.2024 - Current
- Guide clients in choosing personalized tanning packages, enhancing satisfaction and loyalty
- Educate clients on safe tanning practices, ensuring optimal results and skin health
- Maintain salon hygiene, upholding health standards and client safety
- Address client concerns promptly, fostering a welcoming and professional environment
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
HERBALIFE COACH
Atto Di Fede
Waterford, USA
11.2023 - 05.2024
- Receive and process customer payments
- Clean or sanitize work areas, utensils, or equipment
- Describe menu items to customers, or suggest products that might appeal to them
- Clean service or seating areas
- Prepare or serve menu items
- Set up or restock product displays
- Stock customer service stations with paper products or beverage preparation items
- Wrap, label, or date food items for sale
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
RESIDENT ASSISTANT
Eastern Connecticut State University
Willimantic, USA
08.2022 - 05.2024
- Resolve resident conflicts, fostering a peaceful living environment
- Implement dormitory rules, ensuring efficient program operations
- Identify and report maintenance needs for timely action
- Collaborate with counselors to develop personalized student support
- Create educational programs to enhance resident engagement
- Uphold dormitory policies with fairness and consistency, creating a structured environment conducive to academic and social development
- Partner with counseling services to implement targeted support programs, addressing individual student needs and fostering overall well-being
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
RETAIL SALES REPRESENTATIVE
Market source
Waterford, USA
03.2021 - 05.2024
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Prepare merchandise for purchase or rental
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
CASHIER/FOOD HANDLER
Ivys Simply Homemade
Waterford, USA
11.2017 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Psychology & Sociology
Eastern Connecticut State University
Willimantic, CT05-2025
High School Diploma -
New London Science And Technology High School
New London, CT06.2021
Skills
- Document Preparation
- Sales Transaction Processing
- Email Communication Software
- Data Analysis with Spreadsheets
- Effective Organization
- CPR Certification
- Effective Conflict Management
- Time management
Additional Information - Activities
- Five years in Young Marines, retiring as Gunnery Sgt
- Named Battalion Young Marine of the Year
- Volunteer with Children's Ministry at Revelation Church in Bozrah, CT
- Four years in Navy Junior ROTC, last two years in an Officer Role
- Previously enlisted as a Specialist in the U.S. Army National Guard
- Participated in the Campus Activity Board for 2 years
- Resident Assistant for 2 years
- Currently enlisted in the U.S. Army National Guard
Hobbies and Interests
- Hiking
- Crocheting
- Reading
- Learning new things
Certification
- National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, and ICS-800 Certifications - Federal Emergency Management Agency.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
Timeline
TANNING CONSULTANT
Extreme Tan LLC
05.2024 - Current
HERBALIFE COACH
Atto Di Fede
11.2023 - 05.2024
RESIDENT ASSISTANT
Eastern Connecticut State University
08.2022 - 05.2024
RETAIL SALES REPRESENTATIVE
Market source
03.2021 - 05.2024
CASHIER/FOOD HANDLER
Ivys Simply Homemade
11.2017 - 08.2021
Bachelor of Science - Psychology & Sociology
Eastern Connecticut State University
High School Diploma -
New London Science And Technology High School
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