Summary
Overview
Work History
Skills
Communication Skills
Timeline
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ALEXANDRIA DIAS

Lake Mary,FL

Summary

Results-driven financial systems leader and customer success professional with a strong background in billing operations, client relationship management, and process optimization. Proven expertise in accounts receivable, claim processing, regulatory compliance, and operational efficiency. Adept at leading teams, managing high-volume transactions, and implementing strategic improvements to drive business success. Strong communicator with the ability to establish and maintain rapport with stakeholders, optimize workflows, and enhance customer satisfaction.

Overview

6
6
years of professional experience

Work History

PA Supervisor

NATERA
08.2024 - Current
  • Leveraged strong leadership and problem-solving skills to enhance team efficiency, successfully managing workflows and ensuring timely project completion. Fostered a collaborative team environment that prioritized accountability and high performance.
  • Overhauled the employee training process, developing and implementing a structured plan that facilitated smooth and effective transitions for new hires onto the floor, significantly improving employee readiness and reducing onboarding time.
  • Built and led a newly formed team to address critical operational challenges, implementing innovative processes that drastically reduced the number of cases being canceled due to retroactive issues, ultimately improving customer satisfaction and operational performance.
  • Designed and executed a comprehensive plan to tackle case backlog while maintaining productivity on current cases, resulting in the reduction of backlog by 100% within three months, without compromising the quality of ongoing operations.

Customer Success Manager

Annexes Health
01.2023 - 08.2024
  • Develop and nurture strong relationships with clients to understand their business goals, challenges, and needs
  • Serve as the primary point of contact for client inquiries, escalations, and issue resolution, ensuring timely and effective responses
  • Collaborate with cross-functional teams, including sales, product, and support, to deliver comprehensive solutions that meet client objectives
  • Proactively identify opportunities to optimize customer workflows, increase product adoption, and drive value realization
  • Conduct regular business reviews with clients to review performance metrics, gather feedback, and identify opportunities for expansion
  • Successfully onboard new clients, providing training, guidance, and best practices to ensure a seamless transition and successful implementation
  • Achieve and exceed quarterly retention and upsell targets, contributing to overall revenue growth and profitability

Billing Lead Specialist

Annexes Health
10.2021 - 01.2023
  • Managed billing operations for a diverse portfolio of clients, ensuring accuracy, timeliness, and compliance with billing policies and procedures
  • Reviewed and analyzed billing data, identifying discrepancies, resolving billing errors, and implementing process improvements to streamline operations
  • Communicated effectively with clients to address billing inquiries, resolve disputes, and provide exceptional customer service
  • Led a team of billing specialists, providing guidance, training, and performance feedback to drive productivity and quality standards
  • Collaborated with internal stakeholders to implement new billing systems, software upgrades, and process enhancements to improve efficiency and accuracy

Assistant Billing Manager

Health First Infusion
10.2018 - 10.2021
  • Billing and confirming 40-60 claims per day for insurances such as Aetna, BCBS (Carecentrix), Cigna, United Health Care, UMR, VA Community Care, Vitas, Treasure
  • Posted payments from EOB's by insurance carriers including but not limited to Medicare, Medicaid, BCBS, Aetna, Cigna, BCBS (Carecentrix)
  • Confirmed and corrected any patient demographic and insurance data entry errors to ensure clean claims
  • Requesting authorization for patient as orders continuing pass original end dates
  • Provided follow-up to insurance companies and patients when needed to expedite payment on receivables; received payment of over $10,000 to $50,000
  • Establish and maintain rapport with patient, family, sales staff and referral sources
  • Promotes a positive team environment that is reflective of the organization's culture and values
  • Ability to work personnel with little to no supervision
  • Good judgment, organizational ability, initiative, attention to detail, and the ability to be self-motivated
  • Maintain appropriate communication and good interpersonal skills with Supervisors, staff and patients to ensure coordinated efforts and provision of high-quality service
  • Responded to customer concerns and questions on daily basis
  • Executed billing tasks and recorded information in company databases
  • Used data entry skills to accurately document and input statements
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Generated accounts payable reports for VP management review to aid in financial and business decision making
  • Performed routine closings, maintained clean, accurate and accessible records and kept a close eye on transaction updates throughout each quarter
  • Improved overall financial reporting by streamlining control processes and reporting structures

Skills

  • Managing Operations
  • Efficiency Performance Tracking
  • Transaction Monitoring
  • Directing Team Members
  • Claim Processing
  • Billing Data Verification
  • Data Verification
  • Medical Records
  • Medical Terminology
  • EMR Systems
  • Stakeholder Rapport
  • Vendor Partnerships
  • Regulatory Requirements
  • Program Management
  • Health Insurance

Communication Skills

Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.

Timeline

PA Supervisor

NATERA
08.2024 - Current

Customer Success Manager

Annexes Health
01.2023 - 08.2024

Billing Lead Specialist

Annexes Health
10.2021 - 01.2023

Assistant Billing Manager

Health First Infusion
10.2018 - 10.2021

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ALEXANDRIA DIAS