Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Dickson

Sacramento,NM

Summary

Adept at navigating high-stress customer service environments, I enhanced customer satisfaction and loyalty at McDonalds through effective complaint handling and active listening. My skills in data entry and critical thinking streamlined operations, achieving a notable increase in repeat business.I am also capable of setting up an taking down event decore as that was one of my many jobs with The Robertson Family Development Center.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

McDonalds
06.2019 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Care Representative

Robertson Family Development Center
05.2016 - 09.2016
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Navigated multiple computer systems and applications to find information.

Education

High School Diploma -

Keema School For Independent Study
Sacramento, CA
06-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Complaint handling

Timeline

Customer Service Representative

McDonalds
06.2019 - 11.2020

Customer Care Representative

Robertson Family Development Center
05.2016 - 09.2016

High School Diploma -

Keema School For Independent Study
Alexandria Dickson