Alexandria Estrada
Peoria,United States
Summary
Dynamic individual with hands-on experience in customer success, known for adaptability, creativity, and a results-oriented mindset. Strong problem-solving skills and a proactive approach to new tasks. Committed to making meaningful contributions and advancing organizational goals. Detail-oriented team player with strong organizational and multitasking skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Passionate about the customer success journey and driven by data-driven insights.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Turo Host
Turo
01.2023 - Current
Associate Host Onboarding Specialist
Turo
11.2022 - Current
- Orchestrate phone calls with hosts to accelerate their profitability and growth on the Turo platform
- Conduct webinar presentations to prospective hosts to educate on hosting best practices and onboard them
- Learn and execute upon the multiple strategies used to help hosts build their knowledge on hosting and be willing to try new strategies
- Educate new hosts about our platform and policies to build high-quality supply
- Use discretion to guide conversations successfully by innovating and iterating on existing operating practices and playbooks
- Gather product/experience feedback and communicate findings to the relevant teams at Turo
- Execute on assigned projects and summarize findings with recommendations to management team
- Demonstrate sound judgment in complex situations to achieve goals
- We're a small team in a dynamic startup environment; you may be called upon to support the Host Onboarding team in other capacities, such as supporting live events or partner meetings.
- Lead Fulfillment webinar initiative: 1-3 webinars a day.
- Review DOMO and track performance
- Assist the UK with Onboarding Hosts
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified issues, analyze information and provide solutions to Hosting problems.
Supply Chain Coordinator
Ro
12.2021 - 06.2022
- Directed product flow throughout company.
- Completed frequent inventory counts and resolved discrepancies.
- Collaborated with SUpply Chain Analysts and Leaders departments to facilitate smooth accomplishment of deadlines.
- Scheduled production plans according to customer needs and supply availability.
- Manage NETSUITE transfer orders and review Data
- Oversaw demand planning, purchasing, and logistics.
- Improved, standardized and documented planning and scheduling processes.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Formulated demand planning and generated supply chain management metrics.
Member Experience Coordinator
Ro
12.2020 - 12.2021
- Orchestrate phone calls with hosts to accelerate their profitability and growth on the Turo platform
- Conduct webinar presentations to prospective hosts to educate on hosting best practices and onboard them
- Learn and execute upon the multiple strategies used to help hosts build their knowledge on hosting and be willing to try new strategies
- Educate new hosts about our platform and policies to build high-quality supply
- Use discretion to guide conversations successfully by innovating and iterating on existing operating practices and playbooks
- Gather product/experience feedback and communicate findings to the relevant teams at Turo
- Execute on assigned projects and summarize findings with recommendations to management team
- Demonstrate sound judgment in complex situations to achieve goals
- We're a small team in a dynamic startup environment; you may be called upon to support the Host Onboarding team in other capacities, such as supporting live events or partner meetings.
Software Onboarding Representative
Fullbay
11.2019 - 10.2020
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Identified key technology defects to streamline problem resolution.
- Handled departmental information technology needs.
- Planned and led weekly group sessions via videoconferencing technology.
- Coordinated servicing of technology and secured company devices.
- Trained high-level leaders (including CEO's) on the software.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Associate of Arts in Business Administration - Business Administration And Management
Campus
07.2026
Certificate in Korean Language and Literature (1yr and 2nd yr) - undefined
Oregon State University
05.2022
Teaching English as a Second or Foreign Language/ESL Language Instructor - undefined
ITTT - International TEFL & TESOL training
12.2019
Skills
- Salesforce Sales Cloud
- Project Planning
- NetSuite
- Salesforce: 10 years
- Zendesk: 5 years
- Multitasking proficiency
- Enterprise Account Management
- CX/CS Report Building
- Presentation Skills
- Adaptability
- Data driven
- Critical Thinking
- Product Thinking
Certification
- Salesforce Sales Operations - January 2024
- Google Data Analytics - June 2024
Hobbies and Interests
My professional interests lie in leveraging data-driven strategies to enhance overall customer experience. I am deeply committed to evaluating the impact of every business task or project through the lens of customer satisfaction and value. Additionally, I have a strong passion for continuous learning, consistently acquiring new skills to further my personal and professional development.
Volunteer Experience
Ovarian Cancer Research Fund Alliance (OCRFA)
Pseudotumor Cerebri Warriors: Fighting This Together
Arizona Girls Softball
Timeline
Turo Host
Turo
01.2023 - Current
Associate Host Onboarding Specialist
Turo
11.2022 - Current
Supply Chain Coordinator
Ro
12.2021 - 06.2022
Member Experience Coordinator
Ro
12.2020 - 12.2021
Software Onboarding Representative
Fullbay
11.2019 - 10.2020
Certificate in Korean Language and Literature (1yr and 2nd yr) - undefined
Oregon State University
Teaching English as a Second or Foreign Language/ESL Language Instructor - undefined
ITTT - International TEFL & TESOL training
Associate of Arts in Business Administration - Business Administration And Management
Campus