Alexandria Fields
Huntsville,AL
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Rock And Roll Sushi. Skilled in organizational and computer skills, adept at fostering teamwork and collaboration. Increased sales through strategic planning and excellent communication, demonstrating adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Outback
Team Lead
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Bar Manager
Logans Roadhouse
03.2021 - 08.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced team productivity through effective scheduling and task delegation.
- Upheld the highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential foodborne illnesses.
- Improved communication between front-of-house staff and kitchen employees, resulting in smoother service flow during busy periods.
- Managed multiple tasks simultaneously under time constraints while maintaining attention to detail and producing high-quality dishes consistently.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Assisted with training new kitchen staff members on proper techniques, safety protocols, and company policies for a seamless integration into the team.
- Expedited food orders accurately and efficiently to meet customer expectations while adhering to quality standards.
- Demonstrated adaptability by learning new cooking techniques quickly as needed for various menu items or specials.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Plated and presented food following chef requirements.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained new staff on food preparation and safety procedures.
- Assisted in setting up and breaking down kitchen stations.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Teamlead
Logan Roadhouse
02.2020 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
General Manager
Rock And Roll Sushi
05.2020 - 09.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Virgil Grissom High School
Huntsville, ALSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Computer Skills
- Organizational Skills
Timeline
Outback
Team Lead
09.2022 - Current
Bar Manager
Logans Roadhouse
03.2021 - 08.2022
General Manager
Rock And Roll Sushi
05.2020 - 09.2020
Teamlead
Logan Roadhouse
02.2020 - 03.2021
High School Diploma -
Virgil Grissom High School
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