Alexandria Fisher

Medtronic Diabetes

Credit and Collections Clerk III/ Insurance Verification

Sr. Representative PFS

February 2012- Present

· Partners with managed contract team to provide updated information given from providers.

· Handles all escalation requests.

· Exceptional written and verbal communication skills.

· Lead proposal activities, such as analysis of solicitations and developing strategies with attention to financial risk and process improvement.

· Maintained a productivity metric of 115%, while sustaining a quality score of 100% over 5 years.

· Assist with solutions with negotiating current and future customers therapy continuation with cost concern.

· Coordinate cross functionally to obtain required review and approval signatures prior to execution of contractual documents.

· Outline contract terms, conditions, and assumptions concerning documents, as well as review pricing proposals for accuracy.

· Design standardize language and guides to ensure contract compliance and resolve discrepancies in line with company rules.

· Reduce denied claims and compliance risk by identifying root causes and denial trends, with over 12k insurance providers.

· Reduce cost of common carriers in region by more than 100k per year

· Collaborated to make key decision makers to build a strategy to lower attrition for new customers and increased install base 12% over a fiscal year.

· Instituted training and programs that achieved 70% improvement in sales and customer satisfaction.

West Telemarketing

Time Warner Cable Business Class- Sales and Contracting

November 2010- February 2012

· Selling products and/or services to prospective customers with solid negotiating skills.

· Perform purchase order processing, including data entry, contract funding delivery schedules, and legal requirements

· Create corporate contracts scrutinizing and monitoring contractual agreements between clients and organization.

· Responsible for over 22.5 million in total revenue per year with increased proficiency with timely filing

· Solved client problems with innovative solutions while working with sales, marketing, and frontline employees.

· Stay current with government law and rules to apply regulation to current client contracts.

· Increased company market share by 4%

· Performing cost-benefit analysis of existing and potential customer.

· Maintain positive business relationship for future sales.