Alexandria Fisher
Herkimer,NY
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Vet Assistant
German Flatts Vet Clinic
Ilion, US
12.2023 - 02.2024
- Ensured that all equipment was properly maintained and calibrated.
- Cared for hospitalized animals under direction of veterinarian staff.
- Performed administrative tasks related to filing paperwork and scheduling appointments.
- Restrained animals during examination or treatment procedures in a humane manner.
- Assisted with surgical preparation including prepping the animal for surgery.
- Maintained cleanliness of exam rooms between appointments.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Cashier
Speedway LLC
Yorkville, US
09.2022 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
Pet Care Associate/Professional Bather
PetSmart
New Hartford, US
01.2022 - 08.2022
- I was originally hired to work in pet care, but I was quickly moved into the grooming salon due to my previous experience and their need for help.
- As a professional bather, I would do baths and brush outs (which include shaving the hair on the bottom of their paws and trimming up the feet), walk-in services, and we would also assist the groomers if they asked.
- Bathers handled most incoming phone calls, confirmed appointments, rescheduled appointments if needed, etc.
- As a pet care associate, I would deal with all the reptile, fish, and small animal sales, and also work on the sales floor, answering customers' questions related to any animal care (dogs and cats, too).
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Delivered excellent service to pet owners to drive repeat business.
Front Counter Server
Franco's Pizzeria
Ilion, US
04.2021 - 12.2021
- Handled customer complaints and supervised the other employees on my shift.
- I also helped out in the kitchen when we were short-staffed, and I made sure everything was stocked for the next shift.
- Processed payments using credit cards, debit cards, and cash.
- Ensured compliance with health codes regarding proper storage and handling of food products.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
Gas Station Attendant
Cumberland Farms
Herkimer, US
09.2020 - 02.2021
- Verified age requirements for purchase of alcohol and tobacco products.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Implemented promotional sales strategies to increase revenue and customer satisfaction.
- Educated customers on loyalty programs and processed membership registrations.
Call Center Representative
Alorica
Utica, US
05.2020 - 08.2020
- This was a temp job during COVID, and they laid off 50% of the new employees three months into it.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Waitress/Hostess
Denny's
Herkimer, US
08.2019 - 03.2020
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Assistant Dog Trainer
Evolutionary K9 Academy
Richfield Springs, US
08.2016 - 11.2019
- I did this after school and in between the dog grooming salon job, as an apprenticeship-type situation, until I graduated to an assistant trainer.
- Assisted in the development of training plans and schedules for dogs.
- Instructed dog owners on proper handling techniques and commands.
- Conducted assessments to evaluate temperaments, aptitudes, and physical abilities of dogs.
- Organized classes for obedience training, agility exercises, and other activities.
- Performed basic maintenance tasks such as cleaning kennels or equipment.
- Built relationships between dog owners and trainers through customer service initiatives.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Led workshops and seminars on dog training techniques, canine psychology, and pet care best practices.
- The Head Trainer/Owner would also occasionally have a foster litter of a mom and puppies that I helped raise and train for a few months, to prepare them for new homes.
Assistant Manager
Doggie Styles Grooming
Mohawk, US
05.2017 - 12.2018
- I prepped dogs for grooms, bathed dogs, trimmed nails, cleaned ears, brushed, and blow-dried.
- I also walked dogs that were waiting for their owners to pick them up.
- Handled scheduling appointments, taking payments, filing paperwork, and closing up the shop during late nights.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
06-2017
Skills
- Cash handling
- Receptionist
- Phone Etiquette
- Computer Skills
- Animal handling
- Customer service
- Management
- Appointment scheduling
- Client communication
- Sales closing
- Inbound phone call management
- Verbal and written communication
- Product upselling
- Microsoft office expertise
- Deadline oriented
- Time management
- Adaptability and flexibility
Assessments
Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting
Personal Information
Authorized To Work: US for any employer
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementWork from home optionCompany CultureTimeline
Vet Assistant - German Flatts Vet Clinic
12.2023 - 02.2024
Cashier - Speedway LLC
09.2022 - 10.2023
Pet Care Associate/Professional Bather - PetSmart
01.2022 - 08.2022
Front Counter Server - Franco's Pizzeria
04.2021 - 12.2021
Gas Station Attendant - Cumberland Farms
09.2020 - 02.2021
Call Center Representative - Alorica
05.2020 - 08.2020
Waitress/Hostess - Denny's
08.2019 - 03.2020
Assistant Manager - Doggie Styles Grooming
05.2017 - 12.2018
Assistant Dog Trainer - Evolutionary K9 Academy
08.2016 - 11.2019
Central Valley High School - High School Diploma,
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