Alexandria Flynn
Santa Ana,CA
Summary
Accomplished project coordinator with expertise in stakeholder relationship management and advanced spreadsheet tracking. At Marriott International, Inc., successfully enhanced project efficiency through strategic planning and effective budget coordination, resulting in a sustained 42% profit margin. Recognized for exceptional performance in driving projects to completion while prioritizing budget adherence and stakeholder satisfaction.
Overview
19
19
years of professional experience
Work History
Project Coordinator
Marriott International, Inc.
Bethesda, MD
05.2021 - Current
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Identify and implement improvements to processes to maintain consistency across brands, and improve the owner/design firm experience while working with Global Design.
- Assisted the project manager in drafting related project documentation.
Senior Program Specialist
Marriott International, Inc.
Bethesda, MD
08.2019 - 04.2021
- Served as the main point of contact for external stakeholders for the Global Design Lobo system. Aided in navigating the system, locating design standards, and tracking project milestone submittals to ensure timely responses by MI, and keeping the design review process moving forward.
- Prepared and issued project kick-off documents to ownership groups, and project consultants.
- Accountable for ensuring Oasis was updated monthly by coordinating individual team meetings to review project workloads.
- Ran reporting in Oasis for senior leadership upon requested data requirements.
- Maintained the recommended interior designers data log. Collaborated with Kevin Tschudi to execute requests made by the segment champions to better serve their group's needs.
- Managed incoming and outgoing design packages for Senior Manager Design Reviews.
- Coordinated vendor presentations and internal update presentations for the team, keeping them up to date on available resources.
- Provided technical guidance to staff on project development, implementation, and evaluation.
- Coordinated activities among multiple departments to ensure successful completion of projects.
- Organized meetings between senior staff members and stakeholders to discuss current projects or issues.
- Compiled feedback from various sources into actionable insights that could be used for decision making purposes.
- Established effective relationships with internal and external customers to maintain smooth business operations.
- Identified project needs by reviewing project objectives and schedules.
Executive Assistant, Marriott Irvine Spectrum
Marriott International, Inc.
Irvine, CA
09.2017 - 07.2019
- Secured relationships with prominent businesses, local organizations, and community leaders to increase the visibility of the property and leverage future partnerships.
- Collaborated with external graphic design team to develop back-of-house design concepts that included an updated Marriott timeline, hallway wall vinyl, and privacy vinyl for executive offices that aligned with brand voice and property narrative. This involved concise explanation of the narrative, showing examples of imagery that were appropriate, and critiquing/course correcting when needed.
- Oversaw the master run of show for the property team during the Halo Opening, combining all corporate, regional, and property timelines to ensure a smooth event.
- Contributing member of the pre-opening team that allowed the property to be awarded Hotel Opening of the Year for Marriott by tracking and pacing opening milestones, coordinating photoshoots, and collaborating with the marketing team in developing collateral.
- Co-chair of the Serve 360 Committee. The primary function is to identify community service opportunities and how to best aid local organizations.
- Coordinated key in-house events such as quarterly employee recognition breakfasts, hotel town hall meetings, manager outings, general manager roundtables, and manager farewell receptions that allowed for an injection of culture at key times throughout the year.
- Awarded Employee of the Year in 2017 for the pre-opening team.
- Monitored incoming guest emails and responded accordingly, in a timely manner.
- Greeted visitors warmly upon arrival at the office premises.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Took detailed notes in meetings and disseminated information afterward.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Executive Assistant to Global Design Officer
Marriott International, Inc.
Bethesda, MD
12.2018 - 03.2019
- Organized and managed a complex calendar of appointments, meetings, and international travel arrangements.
- Organized conferences, seminars, and other events attended by global continent leaders.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed all aspects of catering needs for special events hosted by the organization.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Took detailed notes in meetings and disseminated information afterward.
Rooms Administrative Assistant
Marriott International, Inc.
Irvine, CA
07.2010 - 08.2017
- Developed luxury pool interior design concepts that were used to refresh the property look in Summer 2015, 2016, and 2017. This included sourcing furniture, selecting fabrics, placing and tracking orders, coordinating installation, and updating floorplans to accommodate new selections. The 2016 design was approved by property design firm Leo A. Daly.
- Created design concepts, assembled story boards, sourced furniture and decorative items for executive review in Food and Beverage outlets such as Floe Patio, YNK-Italy, and M Club.
- Sourced all public space artifacts that aligned with the property narrative of being a modern, coastal hotel.
- Developed holiday decoration concepts and managed annual setup in 2015, 2016, and 2017.
- Reviewed proposed room renovation OS&E, offering cost saving alternatives when appropriate. This brought about a finalized budget for the OS&E by the executive team.
- Managed arrival of room renovation OS&E, inventoried, and partnered with Global Design purchasing to resolve shortages.
- Analyzed Lobby Shop performance and implement measures to achieve a consistent 42% profit margin from March 2017 to August 2017.
- Aided departments in organizational best practices to maximize accuracy in requesting budgetary funds. This included reviewing two Housekeeping linen inventories, researching order history, and leading a full depth inventory. In partnership with the Director of Rooms, recommendations were provided to reach par levels without additional funds.
- Provided cost analysis for in-room amenities for executive review that looked at multiple Marriott brands, which allowed an informed decision to be made weighing cost vs. quality.
- Organized emails, task lists, and collateral needed for 10 executives in the implementation of 19 Marriott proof of concepts with many overlapping timelines. Developed corresponding iconography for Local Perks, Meeting Services App, Kallpod, and Mobile Guest Services.
- Drake Beil program coordinator from February 2011 - December 2014 during which the front desk generated $201K in upsells.
- Active member of the Cultural Initiative Committee, creating new fundraising opportunities such as Dodgeball, Prank It Forward, Geek Out Grams, and The Giving Tree.
- Awarded Employee of the Quarter in Q2 2014.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Rooms Controller
Marriott International, Inc.
Irvine, CA
10.2006 - 06.2010
- Responsible for ensuring all room bookings are accurately processed and maintained in the system.
- Coordinated with other departments to ensure that guest requests are met promptly and efficiently.
- Ensured proper maintenance of rooms inventory, including tracking of vacant and occupied rooms.
- Managed reservations through various computer systems such as Opera PMS and Fidelio Suite 8.0.
- Collaborated with other departments such as Housekeeping and Maintenance to coordinate room availability.
- Liaised with external vendors related to reservations such as travel agents, airlines.
- Partnered with Housekeeping and Engineering to execute property upgrades including tub resurfacing and conversion to water saving toilets.
- Liaison between Events and Front Office to ensure a smooth handover from event planning to guest arrival. This included reviewing group reservation needs, setting up advanced payments, audit billing rules for accuracy, and organized pre-registration.
- Filled in for Group Housing Coordinator by creating group reservations in MARSHA and modifying group room blocks upon event manager's request.
- Host of the Quarter in Q3 2011 and Q3 2012.
Guest Service Representative
Marriott International, Inc.
Irvine, CA
12.2005 - 09.2006
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve guest retention.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Processed payments for room charges, taxes, and other incidentals as required.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Achieved above 90% check-in score for the Brand Standard Audit in 2006.
Education
Associate of Arts - Interior Design
Interior Designers Institute
Newport Beach, CA12-2020
Skills
- Stakeholder relationship management
- Performance monitoring
- Budget coordination
- Research
- Specification detailing
- Procurement
- Spreadsheet tracking
- Meeting facilitation
Accomplishments
- Employee of the Year in 2017, Marriott Irvine Spectrum
- Employee of the Quarter in Q3 2011, Q3 2012, and Q2 2014, Irvine Marriott
Affiliations
- Co-Chair of Marriott's Serve 360 Committee, Marriott Irvine Spectrum (2017-2019)
Timeline
Project Coordinator
Marriott International, Inc.
05.2021 - Current
Senior Program Specialist
Marriott International, Inc.
08.2019 - 04.2021
Executive Assistant to Global Design Officer
Marriott International, Inc.
12.2018 - 03.2019
Executive Assistant, Marriott Irvine Spectrum
Marriott International, Inc.
09.2017 - 07.2019
Rooms Administrative Assistant
Marriott International, Inc.
07.2010 - 08.2017
Rooms Controller
Marriott International, Inc.
10.2006 - 06.2010
Guest Service Representative
Marriott International, Inc.
12.2005 - 09.2006
Associate of Arts - Interior Design
Interior Designers Institute