Alexandria Ford
Bella Vista
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment. Personable and dedicated Customer Service quality with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Bentonville Motorsports
02.2023 - Current
- Greeted customers as they entered the showroom and identified their needs.
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Negotiated prices with customers and closed sales transactions.
- Assisted in maintaining a clean, orderly showroom floor including vacuuming vehicles.
- Responded to customer inquiries via phone or email promptly and professionally.
- Maintained up-to-date knowledge of current models, features, accessories and their benefits.
- Provided test drives for prospective buyers to experience the car's performance, comfort and handling capabilities.
- Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
- Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
- Compiled data on sales reports, tracked customer preferences and reported to management.
- Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
- Maintained accurate inventory records of vehicles available for sale in dealership lot.
- Actively participated in marketing initiatives such as promotional events or community outreach activities.
- Researched competitive pricing information from other dealerships in order to remain competitive within the market.
- Answered customer emails and telephone requests for information.
- Brought in above-average sales revenue each month.
- Managed sales negotiations and financing options.
- Consistently exceeded quotas by pursuing and closing sales.
- Reviewing documents for accuracy, title paperwork, filing with the state. Researching title paperwork if needed.
Server
Crabby's Seafood
07.2021 - 02.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Contractor- HD Agent/Tech Support
UST Global
06.2021 - 09.2021
- Performed patient portal assistance to patients, staff, and providers
- Performed strategic troubleshooting techniques to remove incorrect data from accounts using script runners
- Provided access to medical practices
- Communicated with administrators to resolve problems, investigate thoroughly before fixing issues and would then escalate issues to our Development Team
- Monitored 30+ cases a day on average, from critical to medium priority.
Server
Jets Enterprises
01.2019 - 07.2021
- Provided strong customer service to patrons within a busy environment, including taking orders, serving meals/drinks, and answering multi-line phones to take orders
Contractor- Triaged/Trainer/QA/Team Lead
UST Global
02.2016 - 06.2020
- Triaged cases to other team members to keep queue time to a minimum to meet SLA’s
- Met SLA requirements within 2-hour response times
- Performed quality assurance on cases the help desk agents had triaged to queues
- Monitored team members on their calls, breaks, and cases
- Assisted with supervisory duties including team member warnings/write ups
- Created team member schedules, and assisted with time off requests
- Attended meetings to help develop the processes that best suited the team
- Provided technical assistance and support related to computer systems, hardware/software.
Internet Sales Representative/Customer Service
Toyota of NWA
06.2015 - 10.2016
- Managed internet sales leads and responded to inquiries in a timely manner, while communicating effectively with customers
- Disclosed terms of sales with consumers and reviewed sales with dealership management.
Support 1/Refresh Coordinator/Scheduler
COMPUCOM
09.2015 - 02.2016
- Coordinated the mitigation process for Walmart executives from Microsoft XP to Windows 7
- Assisted Walmart executives with support on their Airwatch software application
- Trained level 2 support for workstations and virtual servers.
Childcare Provider
World’s Gym
09.2015 - 02.2016
- Ensured the safety and security of members children at all times
- Provided various experiences and activities while maintaining cleanliness of equipment and facility.
Photographer/Co-Owner
Precious Pix
01.2006 - 04.2015
- Assisted with in-house printing and delivery of products to customers
- Traveled to on-site venues and events providing professional photography
- Handled company financial transactions/obligations and verified all deductions
- Provided final verification on finished products.
Education
GED -
Arkansas High School
Skills
- MS Office
- JIRA/Salesforce
- Interface Explorer
- Notepad
- VMWare
- RTools
- Interop
- 1st Level troubleshooting
- VPN/API/CSC Connections
- HL7/XML Format
- Sales Monitoring
- Employee Scheduling
- Employee Performance Evaluations
- Operations Management
- Product and Service Knowledge
- Team Motivation
- Negotiation
- Microsoft Office Expertise
- Sales Strategies
- Orientation and Training
- Staff Supervision
- Customer Relations
- Customer Service
- Information Protection
- User Support
- Technical Support
- Performance Testing
- Call Center Operations
- Customer Success Management
- Account Management
- Microsoft Outlook
- Team motivation
- Time management
- Problem-solving
- Staff supervision
- Task delegation
- Goal setting
- Financial management
- Contract management
- Multitasking and organization
- Document Reviews
- Record keeping
- Title processing
- Data entry
- Data analysis
- Quality assurance
References
Available Upon Request
Timeline
Assistant Manager
Bentonville Motorsports
02.2023 - Current
Server
Crabby's Seafood
07.2021 - 02.2023
Contractor- HD Agent/Tech Support
UST Global
06.2021 - 09.2021
Server
Jets Enterprises
01.2019 - 07.2021
Contractor- Triaged/Trainer/QA/Team Lead
UST Global
02.2016 - 06.2020
Support 1/Refresh Coordinator/Scheduler
COMPUCOM
09.2015 - 02.2016
Childcare Provider
World’s Gym
09.2015 - 02.2016
Internet Sales Representative/Customer Service
Toyota of NWA
06.2015 - 10.2016
Photographer/Co-Owner
Precious Pix
01.2006 - 04.2015
GED -
Arkansas High School
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