Office 365
Alexandria Fullmer
Personal Assistant
Phoenix,AZ
Summary
Compassionate, dedicated employee with 15+ years' experience in customer service and client relations. Expert written and verbal communicator. Positive attitude and thoughtful, analytical approach to problem solving. Ability to leverage keen intuition, exemplary interpersonal skills & active listening to foster positive professional relationships. Adaptable, quick learner with documented success in the areas of negotiation, dispute resolution, and administrative services. Record of utilizing my passion for design and my marketing skills to help my team achieve goals. Always willing to take on added tasks and go the extra mile, making me an invaluable asset to your organization.
Overview
19
19
years of professional experience
Work History
Executive Personal Assistant
Joe Kuzmick, Opx Consulting
01.2017 - 03.2022
- Provided multifaceted administrative services to consulting firm partner saving valuable time and shortening average client workday by 1.5 hours.
Guest Service Representative
Hawthorne Suites By Wyndham
01.2009 - 03.2015
- Successfully enrolled 30% of new guests in Wyndham Rewards program creating positive customer relationships and driving repeat business.
- Maintained a professional, presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Handled escalated guest complaints professionally maintaining composure under pressure and always following up to ensure guest's satisfaction.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Event Promoter
Phlux Productions
12.2002 - 01.2009
- Supported event planning efforts by developing strong rapport with local vendors, event planners resulting in increased word of mouth referrals.
Education
Some College (No Degree) - Broadcast Journalism
Emerson College
BostonSkills
- Microsoft Office Suite
- Customer Service
- Liaising
- Calendering
- Empathy and Compassion
- Problem Solving
- Inbound Call Management
- Guest Experiences
- Document Preparation and Control
- Adaptability and Flexibility
- Interpersonal
- Telephone Etiquette
Quote
I avoid anyone who says that Karma is a bitch. Karma is honest, fair, and always returns whatever you put into the world exactly as she found it.
Self
Software
Adobe Creative Suite
Adobe Acrobat
Google Drive
Google Docs
Canva
OBS
Windows OS
Android OS
Timeline
Executive Personal Assistant
Joe Kuzmick, Opx Consulting
01.2017 - 03.2022
Guest Service Representative
Hawthorne Suites By Wyndham
01.2009 - 03.2015
Event Promoter
Phlux Productions
12.2002 - 01.2009
Some College (No Degree) - Broadcast Journalism
Emerson College
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