Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Glass

Charlotte,United States

Summary

Results Oriented Business Professional with 6+ of experience enhancing executive productivity and improving business operations. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Operates well with minimal supervision to meet demanding objectives.

Overview

8
8
years of professional experience

Work History

Patient Account Coordinator

Atrium Health
09.2023 - Current
  • Submitted alternate billing for over 60 clients belonging to special demographics using Epic software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
  • Analyzed denied and unpaid claims to resolve problems and obtain payments before claims were sent to collections increasing revenue by 20%.
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
  • Guided teammates on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.

Billing Analyst

Spectrum Reach
07.2022 - 09.2023
  • Audited over 200 aging documents per day to identify members to be included in monthly outbound collection calls and emails.
  • Developed timelines for various department projects resulting in a 40% increase in goal satisfaction.
  • Initiated department meetings weekly to go over goals, expectations and training areas.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Human Resources Coordinator

Amazon
04.2020 - 04.2021
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Managed payroll data entry, overtime, vacation, sick hours for over 200 employees to comply with predetermined company guidelines.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Adhered to company policies and scripts to consistently achieve call-time, quality standards, and excellent customer service.

Student Success Coordinator

Middle Tennessee State University
10.2015 - 05.2019
  • Consulted with over 50 students per day to determine the best fit for tutors based on learning strategies and curriculum.
  • Collaborated with supervisor and faculty to develop and execute student engagement activities to increase awareness of college resources and retain diverse student body.
  • Scheduled and supervised weekly staff meetings( via in person and zoom) to discuss new ideas and update participants on program details and milestones increasing staff productivity by 35% .
  • Maintained over 100 extensive records with students' and staff's personal information and liable topics.

Education

Certification - Marketing

Nashville State Community College
Nashville, TN
08.2020

Bachelor of Science - Communications

Middle Tennessee State University
Murfreesboro, TN
05.2019

Skills

  • Zoom and Web Conferencing
  • Microsoft Office
  • Scheduling and Coordinating
  • Problem Solver
  • Time Tracking (Kronos)
  • Data Entry
  • Excellent Presentation and Public Speaking Skills
  • Detailed Orientated
  • Project Management
  • Sales Force
  • Time Management and Organization
  • Customer Service

Timeline

Patient Account Coordinator

Atrium Health
09.2023 - Current

Billing Analyst

Spectrum Reach
07.2022 - 09.2023

Human Resources Coordinator

Amazon
04.2020 - 04.2021

Student Success Coordinator

Middle Tennessee State University
10.2015 - 05.2019

Certification - Marketing

Nashville State Community College

Bachelor of Science - Communications

Middle Tennessee State University

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Alexandria Glass