Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Goodman

Memphis,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service (Remotely Call Center)

Elite Guardian Excutive
02.2021 - Current
  • Managed business customer service, responding to requests and concerns promptly via working from home
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Dispatched Calls
  • Scheduled appointments and meeting for staff
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Approved and terminated customer contracts upon request.
  • Responded to customer calls and emails to answer questions about products and services.

Picker/Packer Associate

PFSweb
12.2019 - 03.2022
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Picked and packed order items.

Picker

Amazon
05.2018 - 04.2019
  • Pulled orders quickly to maintain demanding productivity goals.
  • Verified proper labeling and identification on all orders before shipment.
  • Used RF scanners to track orders and verify accuracy.
  • Sorted and organized items in designated areas for easy access.
  • Worked fast to meet assigned daily picking quotas.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Picked and packed order items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

Education

High School Diploma -

Millington High School
Millington, TN
05.2019

Skills

  • Data Entry
  • Payment Processing
  • Customer Service
  • Phone Etiquette
  • Appointment Scheduling
  • Call Documentation
  • Promotional support
  • MS Office
  • Computer Skills
  • Multitasking Abilities
  • Billing Adjustments and Refunds
  • Time Management
  • Administrative and Office Support
  • Document and Records Management
  • Inbound Call Management
  • Inbound Phone Call Management
  • Credit adjustments
  • Logging call information
  • Customer communications
  • Call Center Customer Service
  • Verbal and written communication
  • Problem-solving skills
  • Product Packaging
  • Shipment Preparation
  • Loading and unloading
  • Order Picking
  • Warehouse Safety
  • Packing and shipping
  • Order Fulfillment
  • Warehousing functions

Timeline

Customer Service (Remotely Call Center)

Elite Guardian Excutive
02.2021 - Current

Picker/Packer Associate

PFSweb
12.2019 - 03.2022

Picker

Amazon
05.2018 - 04.2019

High School Diploma -

Millington High School

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Alexandria Goodman