Alexandria Green-House
Charlotte,NC
Summary
Outgoing person with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 12 years of experience working in busy customer service environments.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Amazon
08.2020 - 10.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 50 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Entered quantity received against purchase order in computer system.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Assistant Unit Director
Bojangles' Restaurants
03.2011 - 08.2020
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Coached employees in organizational policies and procedures.
- Presented exemplary image of company and value to customers.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled complaints from customers and immediately took steps for quick resolution and to prevent reoccurrence.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed an average of 20 customer calls per day.
Education
High School Diploma -
Independence High School
Charlotte, NC06.2009
Skills
- Microsoft Excel
- Quality Control
- Warehouse Environment Safety
- Occupational Health and Safety
- Active Listening
- Staff Development
- Time Management
- Customer Relations
- Budget management
- Staff Training
- Staff Supervision
- Customer Service
Timeline
Warehouse Associate
Amazon
08.2020 - 10.2022
Assistant Unit Director
Bojangles' Restaurants
03.2011 - 08.2020
High School Diploma -
Independence High School