Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Hallwirth

Monroeville,PA

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience

Work History

Manager, Admissions Operations

CarePathRX
11.2024 - Current
  • Managed and developed three supervisor-led teams overseeing multi-state home infusion operations, including Florida.
  • Designed and facilitated leadership development presentations to enhance team performance and operational knowledge.
  • Led partner meetings, providing updates on referral and patient onboarding progress.
  • Collaborated with clinicians to refine admissions workflows, boosting care coordination and reducing errors.
  • Achieved 25% reduction in medical policy review errors through process improvements.
  • Recruited, hired, and promoted team members within Care Coordination and Authorization departments.

Manager, Customer Care

CVS Coram
10.2023 - 11.2024
  • Led and coached 2 Benefit Verification Supervisors, achieving 30% increase in team efficiency through targeted training.
  • Standardized onboarding workflows, templates, and playbooks to promote best practices across infusion management and benefit verification.
  • Streamlined prior authorization processes, resulting in 18% increase in approval rates and 12% reduction in denials.
  • Developed robust Quality Assurance programs, consistently exceeding Service Level Agreements (SLAs).

Supervisor, Customer Care (PBM)

CVS Caremark
12.2021 - 10.2023
  • Supervised 25 Customer Care Representatives, achieving 20% productivity increase through coaching and performance management.
  • Enhanced satisfaction scores for patients and providers by 25% through improved communication.
  • Expedited prior authorization resolutions, leading to faster service delivery.
  • Developed KPIs to measure team effectiveness while ensuring privacy compliance.
  • Streamlined enrollment processes, resulting in higher rates and enhanced client experience.

Practice Manager, Primary Care

UPMC
06.2018 - 12.2021
  • Directed daily operations for two high-volume primary care clinics, managing a team of 20 healthcare professionals and administrative staff.
  • Implemented process improvements that decreased authorization denials by 20% and increased approval rates by 10%.
  • Collaborated with medical, pharmacy, and administrative teams to enhance authorization workflows, minimizing delays.
  • Launched patient care initiatives that boosted satisfaction scores by 30% and reduced wait times by 25%.

Education

Bachelor of Science - Digital Communications And Multimedia

Indiana University of Pennsylvania
Indiana, PA
08-2015

Skills

  • Leadership development
  • Performance management
  • Process improvement
  • Healthcare operations
  • Workflow optimization
  • Customer relationship management
  • Patient admissions and care coordination
  • Prior authorization and benefit verification
  • Quality assurance and compliance
  • KPI development and performance metrics
  • Project management
  • PBM operations and enrollment

Timeline

Manager, Admissions Operations

CarePathRX
11.2024 - Current

Manager, Customer Care

CVS Coram
10.2023 - 11.2024

Supervisor, Customer Care (PBM)

CVS Caremark
12.2021 - 10.2023

Practice Manager, Primary Care

UPMC
06.2018 - 12.2021

Bachelor of Science - Digital Communications And Multimedia

Indiana University of Pennsylvania

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