ALEXANDRIA HAMILTON
Albany,NY
Summary
Healthcare professional with over five years of direct healthcare experience, CNA and PCA certified as well as knowledge of medical billing and coding.
Analytical and strategic person with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Daughters Of Sarah Nursing Home
Albany, New York
01.2018 - 03.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Performed individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Managed over 10 patients an day .
Customer Service Coordinator
DWM Facilities Management
Albany , New York
07.2014 - 12.2015
- Managed a large volume of business accounts such as LL Bean, Vera Bradley, Barnes and Nobles every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs for emergency building repairs through competent customer service and prompt problem-solving. Including hiring contracts and establishing new accounts.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Medical Coding
Express Scripts Inc
Troy , New York
06.2010 - 07.2012
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Education
High School Diploma -
Colonie Central High School
South Colonie 06.2010
Skills
- Observation Documentation
- Vital Signs Collection
- Activities of Daily Living (ADL) Support
- Caregiver Relations
- Medical Coding And Billing Experience
- Proficient with microsoft products
Certification
Certified Nursing Assistant Schenectady County Community College/ACAP-04/2018
Workforce Development Credential Albany Community Action 02/2018
Medical Coding and Billing 06/2010
Timeline
CNA
Daughters Of Sarah Nursing Home
01.2018 - 03.2020
Customer Service Coordinator
DWM Facilities Management
07.2014 - 12.2015
Medical Coding
Express Scripts Inc
06.2010 - 07.2012
High School Diploma -
Colonie Central High School
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