Alexandria Hamilton
West Monroe,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Elizabeth Hamilton's Insurance & Financials
04.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supported customers in insurance application completion while liaising between company and client.
- Performed policy renewal and record retention.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Responded to customer calls swiftly to resolve issues and answer questions.
Branch Service Representative
Empower Federal Credit Union
05.2022 - 04.2023
- Processed customers' deposits, transfers and cash withdrawals.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Exceeded monthly Branch Service Representative goals and incentives.
Waitress
Tailwater Lodge
05.2021 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Customer Service Representative
Pathfinder Bank
03.2021 - 05.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Food Service Worker
Mill House Market
03.2017 - 05.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Summer Recreation Counselor
Town Of Richland
07.2016 - 06.2018
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Collaborated with other recreation staff in developing new recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
Buffet Attendant
Ponderosa Steakhouse
03.2016 - 03.2017
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
Education
Associate of Applied Science - Interior Design
Onondaga Community College
Syracuse, NY05.2021
Associate of Applied Science - Interior Design
Monroe Community College
Rochester, NY05.2021
High School Diploma -
Pulaski High School
Pulaski, NY06.2017
Skills
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Office Equipment Proficiency
- Regulatory Compliance
- Detailed Analysis
- Exceptional Customer Service
- Organizational Strengths
- Willingness to Learn
Timeline
Customer Service Representative
Elizabeth Hamilton's Insurance & Financials
04.2023 - Current
Branch Service Representative
Empower Federal Credit Union
05.2022 - 04.2023
Waitress
Tailwater Lodge
05.2021 - 05.2022
Customer Service Representative
Pathfinder Bank
03.2021 - 05.2022
Food Service Worker
Mill House Market
03.2017 - 05.2021
Summer Recreation Counselor
Town Of Richland
07.2016 - 06.2018
Buffet Attendant
Ponderosa Steakhouse
03.2016 - 03.2017
Associate of Applied Science - Interior Design
Onondaga Community College
Associate of Applied Science - Interior Design
Monroe Community College
High School Diploma -
Pulaski High School
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